Medical Documentation Representative
Cardinal Health
•$16 - $19•Remote
About The Position
What Customer Service Operations contributes to Cardinal Health Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
Requirements
- HS Diploma, GED, or equivalent work experience preferred
- 1-3 years of Medical Documentation experience preferred
- Customer service or database data entry experience preferred
- Microsoft Office experience preferred
Responsibilities
- Processing New Order and Re-Order events as well as inbound documents within ADS systems
- Communicating with provider offices by phone, fax, email and/or mail correspondences to pursue prescription orders and/or required medical records to ship customer orders
- Reviewing documents retrieved from inbound faxes to determine validity; scan documents efficiently and accurately
- Providing excellent customer service while communicating with provider offices and teammates
- Maintaining accurate and detailed records in company database
- Performing according to departmental SOPs for medical documentation
Benefits
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
