Medical Director & Service Line Lead, Urgent Care - Santa Barbara, CA

Sutter Health•Santa Barbara, CA

2h•Onsite

About The Position

The Urgent Care Medical Director and Service Line Lead will supervise Urgent Care clinician colleagues and works collaboratively with their Sutter Health dyad partner and operations team members to ensure the delivery of high-quality care while fostering a coordinated and high functioning Urgent Care team. Approximately 50% of time will be dedicated to administrative responsibilities as the UC Department Head and Service Line Lead; Clinical urgent care work will be the remaining time. The Urgent Care Department Head and Service Line Lead will lead several initiatives and will be an ambassador of Urgent Care, working with staff and clinicians on shared objectives for the success of urgent care as we align with the Sutter Health system's expectations for UC performance (e.g., patient volume, staffing ratios, patient wait time, patient experience results, outcome metrics, etc.). Below are some of the administrative tasks that the UC Department Head will be responsible to maintain and/or implement. Operational Objectives -The UC Department Head will be involved in the following initiatives: Protocol Development and Implementation with staff and clinicians, for example: Appropriate use of POC tests, diagnostic imaging, IV and prolonged care, etc. Urgent care specific workups and workflows to align with the expectations of the Sutter Health system Medication and Supply Issues: DME process PO medications IM/IV medications Security/policy regarding medications Quality of Care and Value Based Care: Antibiotic usage Communication between ID and UC teams Narcotics and frequent fliers Communication with PCPs, neuro, pain management ER referrals and appropriateness of specialty referrals and advanced imaging Communicate with departments regarding who we refer out of UC and who should be referred to UC Protocol development for advanced imaging studies in UC Protocol development for appropriate use of IV's and prolonged visits versus when to send to the ED Patient complaints Development of M&M meetings for UC providers (discuss interesting, relevant and/or concerning cases from UC with the intent of clinical quality and process improvement Continuing education specific conferences for UC (networking with various specialists to provide talks on relevant UC topics) Workflow: enhancing efficiency and decreasing patient waits Use of rooms and staffing PSR and nursing workflows to improve efficiency Provider workflows and volume expectations for clinicians (Physicians and APCs) Space allocation Communication with Other Departments and with Hospitals as needed to solve operational issues Administrative Objectives -In the short term-working with the UC dyad partners and Sutter Health service line leaders to enhance clinician and staffing operational efficiency, improved financial performance, while ensuring the delivery of high-quality patient care Personnel Interview new clinician candidates Orient new candidates to the department Mediate interpersonal conflicts between providers Mediate conflicts between providers and nursing or PSR staff in concert with Dyad partner Mediate with unsatisfied/upset/hostile patients Struggling physicians and advanced practice providers Forging relationship with dyad and other operational partners to develop a team-based approach to operational and administrative issues that impact patients, staff and providers Department Meetings and service line meetings-at least monthly Monthly all hands on deck meetings - may need to have two each month to ensure all can attend Guest specialists to teach (e.g., Continuing education, M&M, etc). Data -work with Dyad partners on below issues, Aggregate and analyze data on patient volumes and acuity Review Press Ganey UC data and work with clinicians and dyad partner on areas for improvement Arrange staffing, supplies, etc. to account for wait times Work with coding and compliance teams to ensure documentation and coding integrity Additional Objectives Achieve annual metrics and improvements as communicated by Sutter Health System for Urgent Care Operations (e.g., volume, staffing, patient experience)

Requirements

MD or equivalent
Ability to think analytically and strategically to formulate, develop, and execute clinical plans.
Strong leadership skills with an ability to set vision, lead change, and mentor others.
Ability to work effectively in a multidisciplinary team to cultivate an inclusive environment of respectful, open, and honest dialogue and to foster a robust sharing of ideas and creative problem solving.
Excellent written and oral communication skills.
Well-developed sense of integrity, strong work ethic, scrupulous attention to detail, clear ability to establish and maintain timelines, and persistent commitment to ensuring a high level of quality.
Knowledge of clinical practices and medical terminology.
Knowledge of common safety hazards and precautions to establish a safe work environment.
Ability to communicate well with patients, families, co-workers, physicians, other members of the healthcare team, etc.
Ability to adapt to varied, age-specific and/or specialized groups.
Ability to understand use, function, interpret, document, and keep records.
Ability to interpret, adapt and apply guidelines and procedures.
Skill in identifying problems and recommending solutions.
Skill in establishing and maintaining effective working relationships with co-workers, management, patients, medical staff, and the public.
Skill in accepting constructive criticism and giving suggestions in a professional manner.
Ability to stand, walk, stoop, kneel, crouch and/or crawl.
Ability to reach, grasp, use fine finger movement and feel fine sensation to discern temperature, texture, size and shape.
Good visual acuity, hand eye coordination, accurate color vision.
Ability to speak and hear.
Requires regular use of personal protective equipment

Nice To Haves

Three (3) to five (5) years ED or Urgent Care clinical as well as prior leadership and administrative experience preferred

Responsibilities

Implement and maintain clinician specific monthly meetings (M&M, educational, operational, etc). These meetings will be in addition to the all hands-on-deck meetings with Foundation staff
Develop and/or enhance current clinical protocols and develop a process for monitoring adherence
Work collaboratively with the provider who is designated to make the UC provider schedule
Serve as liaison for physicians and department staff to support patient management
Address and mediate intra-office issues
Display a caring and responsive attitude and conducts all activities respecting patient, family and employee rights and expectations
Demonstrate sound cost containment techniques
Adhere to established safety requirements and procedures to ensure a safe working environment
Adhere to all policies and procedures
Adhere to HIPAA regulations
Participate in department quality improvement, clinic safety, infection control and hazardous materials programs/activities
Participate in professional development activities and maintain professional affiliations
Attend required meetings and participate in committees as requested
Exercise discretion and maintain high level of confidentiality