Medical Device Inventory Technician - Houston, TX

Baxter International Inc. • Houston, TX

5d • $16

About The Position

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your Role at Baxter: Baxter is growing! We are looking for an Inventory Specialist to join our Customer Experience Team in Houston, Texas, who is passionate about customer experience, digital health, and helping cardiac patients through our innovative remote patient monitoring body sensor technologies. Inventory Specialists are responsible for the pickup, documentation, storage, deposit, refurbishment, and general management of all heart monitor hardware that passes through the Houston office. In addition to these inventory-related responsibilities, Inventory Specialists are also expected to perform other tasks that assist the Customer Experience team within the organization, including but not limited to addressing inbound customer inquiries to Bardy Diagnostics and BDx Solutions with the intent of prioritizing, resolving, or redirecting the call to ensure the satisfaction of Bardy Diagnostics’ customers (patients, physicians, and their staff). This is where our work matters!

Requirements

• High School diploma or equivalent
• 0-1 years of experience in an inventory control position preferred
• Knowledge of medical terminology preferred
• Excellent multitasking and organizational skills
• Computer skills including proficiency in MS Office (Word, Excel)
• Knowledge of multi-line telephone system
• Excellent customer service skills when interacting with all internal and external clients
• Bilingual is a plus

Responsibilities

• Manage daily receive incoming devices from USPS or Carrier.
• Complete daily rotation of heart monitor devices that the Upload Team has fully processed.
• Manage device storage, functions include inventory check-ins, storage room audits, and reports.
• Device refurbishment (the breakdown, separation, and organization of heart monitor elements), including repackaging elements for refurbishment and destroying PHI (Patient Health Information) via secure (HIPAA-compliant) processes.
• When required, receive and answer incoming Customer Experience Team calls promptly and manage them effectively and efficiently, with the overall goal of creating excellent customer experience and industry-leading customer service.
• Redirect calls to subject matter experts as defined in protocols.
• Document all calls or correspondences.
• When required, assist in processing completed monitor studies and facilitate the upload and data entry of devices returned by patients.
• Other duties as assigned.

Benefits

• Baxter offers comprehensive compensation and benefits packages for eligible roles.
• Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance.
• Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching.
• We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave.
• Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED