Help People Sleep Better and Get Your Nights & Weekends Back!

SLEEPQUEST INC•San Carlos, CA

14d•$25 - $30•Onsite

About The Position

As a Medical Device/DME Coordinator, you’ll be a vital part of our Patient Service Center team and one of the friendly faces of SleepQuest. You’ll work directly with patients, both in person and over the phone, guiding them through home sleep testing and therapeutic equipment like CPAP, AutoPAP, and BiLevel devices. This is a hands-on, patient-focused role where your education, compassion, and attention to detail will truly make a difference in patients’ lives.

Requirements

AA degree OR Medical Assistant certification with 2+ years of hands-on experience in a medical office
Willingness to train toward Device Licensee certification (1-year training period)
Basic knowledge of Obstructive Sleep Apnea (OSA)
Experience with electronic health record (EHR) systems
Strong computer skills, including Microsoft Office
Excellent communication and organizational skills

Nice To Haves

Device Licensee, Polysomnography Technologist, or Respiratory Therapist certification
Experience with CPAP equipment
Brightree or similar database experience
Bilingual skills

Responsibilities

Educate patients on Obstructive Sleep Apnea (OSA)
Guide patients through at-home sleep studies
Educate patients on CPAP and related equipment (in person and by phone)
Prepare, dispense, clean, and service Durable Medical Equipment (DME)
Occasionally review diagnostic studies with patients
Conduct compliance follow-ups within 90 days and communicate results to MDs and billing
Maintain accurate patient documentation in medical billing software
Communicate insurance compliance requirements clearly and compassionately
Monitor clinical supplies and notify leadership when reordering is needed
Ensure all paperwork and work orders are completed accurately
Support additional projects as needed