Medical Customer Service Representative (Onsite) - Waco
About The Position
Support our healthcare partners & help them thrive at Meduit! As a Medical Customer Service Representative, you'll be a key point of contact, compassionately guiding patients through their medical bills and enabling our clients to focus on exceptional patient care. Title: â Medical Customer Service Representative Interviews & Start Date: Interviewing through 4/17/26 for 4/27/26 start date Schedule: 9:30am - 6pm Central Time Zone, Monday – Friday Location: â Onsite - 5045 Franklin Ave Waco, TX 76710 (remote eligible after 30 days if meeting metrics) Paid Training: 3 weeks (training schedule is 9am - 5:30pm) Compensation: â $16 per hour base + performance incentives
Requirements
- 1 year of previous call center experience (In-office or Remote)
- High School Diploma/GED
- Proficiency with PC-based applications (Microsoft Outlook, Word, and Excel)
Nice To Haves
- Experience in a fast-paced environment
- Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance and FDCPA
- Experience with medical billing/claims processing
- Experience providing excellent customer service in a variety of situations, including those that escalate
Responsibilities
- Helping patients understand financial responsibility in a helpful and non-threatening manner
- Taking inbound and making outbound calls to patients regarding outstanding balances
- Meeting or exceeding established metric goals
- Following established procedures to resolve patient account balances: Identifying consumer payment plans
- Utilizing call scripts provided
- Setting up consumer payments over the phone
- Documenting all conversations electronically on company and/or client systems
- Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable
- Providing information to Client Services as needed
- Understanding and fully complying with all federal and state laws and regulations (HIPPA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures
Benefits
- Comprehensive paid training
- Medical, dental, and vision insurance
- HSA and FSA available
- 401(k) with company match
- Paid Wellness Time and Holidays
- Employer paid life insurance and long-term disability
- Internal growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
