Medical Customer Care Coordinator

Reliable Respiratory•West Goshen Township, PA

2d•Remote

About The Position

The Medical Customer Care Coordinator plays an essential role in ensuring patients and referral partners receive timely, accurate, and compassionate support. In this position, you will work closely with customers, referral sources, insurance companies, and internal teams to make sure medical supply orders are processed correctly and that each patient’s needs are addressed with professionalism and care. Candidates who have developed relevant skills through internships, practicums, or other hands‑on experience in healthcare, customer service, or administrative roles are encouraged to apply.

Requirements

Eligible to work in the United States without current or future visa sponsorship
Bachelor’s degree required
3+ years of customer service experience in a high‑volume medical or healthcare setting
Relevant internships, co‑ops, or clinical administrative experience may be considered

Nice To Haves

Call center experience in a health care / medical setting strongly preferred
Fluent in English; Spanish proficiency preferred

Responsibilities

Process new and recurring orders via fax, phone, email, or in person following company procedures
Participate in outbound phone campaigns
Handle incoming customer and referral communications professionally and promptly, including walk‑ins
Verify insurance coverage online or by phone and document details in the electronic health record system
Obtain required insurance authorizations
Troubleshoot equipment issues and coordinate with manufacturers or referring clinicians as needed
Confirm patient demographics, insurance authorizations, and benefit information
Complete assigned worklists accurately and on schedule
Collect patient payments and explain cost responsibilities
Coordinate appointments between customers and respiratory staff