Medical Concierge/Technician

Enovis

1d•Remote

About The Position

The Medical Concierge/Technician serves a dual role, combining the expertise of a veterinary technician with the service-oriented responsibilities of a medical concierge. This position supports the clinical pathology service by evaluating sample quality and submission information to ensure diagnostic quality before pathologist review using a robotic microscope remotely. The Medical Concierge/Technician also evaluates select technician-appropriate samples, such as blood smears. Acting as a bridge between technical expertise and client service, this role ensures both exceptional laboratory quality and a streamlined, concierge-level experience for our clinics. The ideal applicant will be a certified Veterinary technician with a Veterinary Technician Specialty (VTS) in Clinical Pathology.

Requirements

The successful candidate will need to be a certified Veterinary technician, ideally with a Veterinary Technician Specialty (VTS) in Clinical Pathology
Have direct access to reliable, high-speed internet (>50Mbps download, >5Mbps upload).
Be proficient with common digital communication platforms (Teams, etc.)
Bachelors degree or equivalent experience.

Nice To Haves

Have excellent verbal and communication skills.
Be able to organize and prioritize work.
Have a service-oriented attitude.
Have a strong interest in Clinical Pathology and be able to demonstrate proficiency in microscopy including evaluation of technician-appropriate samples such as blood smears.

Responsibilities

The candidate will be available for sample evaluation during their scheduled shifts, which may include evenings and weekends.
The candidate will assess the diagnostic quality of the sample slide and submission information in a timely manner (~15 minutes).
The candidate will evaluate technician appropriate sample submissions in a timely manner (~15-30 minutes).
The candidate will flag samples to be further evaluated by the on-shift clinical pathologists as needed.
Operate and maintain robotic microscopes remotely to assess sample and slide quality.
Perform quality assurance checks to ensure accuracy and consistency in slide preparation and evaluation prior to pathologist review.
Evaluate select technician-appropriate samples (e.g., blood smears) and document findings within established protocols.
Collaborate with pathologists and team members to support efficient clinical pathology workflows.
Serve as a Medical Concierge by providing clear communication, timely updates, coordinating consults, and concierge-level service to clinics as needed.
Uphold laboratory standards for accuracy, reliability, and turnaround time.
Assist in troubleshooting sample quality and assessment issues, performing and recommending corrective actions as needed.
Contribute to a supportive, team-oriented work environment by sharing knowledge, assisting colleagues, and fostering collaboration in a remote setting.