Medical Communications Specialist

UW Health • Madison, WI

2d

About The Position

Join the #1 hospital in Wisconsin!
We are seeking a Medical Communications Specialist to:
Triage incoming calls for urgent and emergent patient transfers from the Access Center for interfacility flights. Log time and nature of each call.
Triage incoming calls and direct radio requests for scene flights from the regional 911 center, county sheriff departments, or emergency response agencies including police and fire departments and EMS units.
Collect available patient medical information from referring facilities for all patients being transported to University Hospital and American Family Children’s Hospital. Relay this information to the Emergency Department, Admissions Office, and/or the receiving unit.
Continuously monitor telephones, radios, emergency alert scanner, and the intrahospital encrypted radio in effort to be made aware of scene flights as early as possible.
Establish appropriate radio and landline communications with requesting agencies to secure landing zone instructions. Relay initial patient medical report to the flight crew.
At UW Health, you will have:
An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance.
Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being.
Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions.

Requirements

• High School Diploma or GED Required
• 2 years of experience in an emergency services role such as an Emergency Medical Dispatcher, Emergency Medical Technician, or comparable role Required
• Certified Flight Communicator within 1-1/2 Yrs Required

Nice To Haves

• Associate's Degree or higher Preferred
• 3 years of professional work experience in customer service, physician referral, or emergency medical dispatch Preferred
• EMT - Paramedic Preferred

Responsibilities

• Triage incoming calls for urgent and emergent patient transfers from the Access Center for interfacility flights. Log time and nature of each call.
• Triage incoming calls and direct radio requests for scene flights from the regional 911 center, county sheriff departments, or emergency response agencies including police and fire departments and EMS units.
• Collect available patient medical information from referring facilities for all patients being transported to University Hospital and American Family Children’s Hospital. Relay this information to the Emergency Department, Admissions Office, and/or the receiving unit.
• Continuously monitor telephones, radios, emergency alert scanner, and the intrahospital encrypted radio in effort to be made aware of scene flights as early as possible.
• Establish appropriate radio and landline communications with requesting agencies to secure landing zone instructions. Relay initial patient medical report to the flight crew.

Benefits

• health and dental insurance
• paid time off
• retirement plans
• two-week paid parental leave
• adoption assistance
• Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
• Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being.
• Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
• The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED