Medical Collector - Physician Billing

LCMC Health

About The Position

Your job is more than a job The Collector is responsible for Collections and Denial Management ensuring the appropriate action is taken on assigned accounts in a timely manner resulting in positive resolution. Your Everyday Maintains responsibility for accurate and timely completion of daily follow-up or denial account assignment Identifies and analyzes underpayments to identify reasons for discrepancies and process denials and appeals as needed Reviews posted payments and adjustments to ensure accuracy. Analyzes EOBs to ensure proper reimbursement Conducts relevant research to complete appeals process to include assessing, complete and accurate documentation, tracking, responding to, and / or resolving appeals with third party payers in a timely manner Communicates with payers on outstanding claims, resolves payment variances and achieves timely reimbursement Accurately documents all activity on the patient account Collaborates with internal departments and external organizations to ensure correct reimbursement and resolve appeals Monitors underpaid and denied claims for trends and to identify root causes and reports findings to supervisor Demonstrates initiative and resourcefulness by making recommendations and communicating trends and issues to management Observes best practice processes in follow-up and customer service activities Participates in staff training that aligns with recognized improvement opportunities and increase understanding of Medicare/Medicaid requirements as well as general follow-up processes Acts in accordance with LCMC’s mission and values, while serving as a role model for ethical behavior Adheres to federal and state regulations related to the protection of patient information (e.g., the Health Insurance Portability and Accountability Act (HIPAA) as well as facility-specific guidelines The Must-Haves EXPERIENCE QUALIFICATIONS Minimum two years Of experience in a healthcare environment, particularly in healthcare billing, collections, payment processing, or denial management is preferred EDUCATION QUALIFICATIONS Required: A high school diploma or GED SKILLS AND ABILITIES Must be able to pass basic computer skills test and system level training Working knowledge of system reports and the ability to analyze system information to determine the impact of possible changes Demonstrates knowledge of: Hospital and professional billing processes and reimbursement Third-party contracting Insurance protocols, delay tactics, systems, and workflows ERISA guidelines for denials and appeals Regulations related to denials and appeals Ability to take initiative by identifying problems, conceptualizing resolutions, and implementing change Possesses efficient time-management skills and proven ability to multitask under tight deadlines Demonstrates excellent customer service skills Effective writing and communication skills Strong comfort level with computer systems WORK SHIFT: Days (United States of America) LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary Your extras Deliver healthcare with heart. Give people a reason to smile. Put a little love in your work. Be honest and real, but with compassion. Bring some lagniappe into everything you do. Forget one-size-fits-all, think one-of-a-kind care. See opportunities, not problems – it’s all about perspective. Cheerlead ideas, differences, and each other. Love what makes you, you - because we do You are welcome here. LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. Simple things make the difference. 1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. 2. To ensure quality care and service, we may use information on your application to verify your previous employment and background. 3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. 4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States. About LCMC Health One-of-a-kind care comes from one-of-a-kind people. At LCMC Health, our people are the magic ingredient that makes our care so extra-extraordinary. We are compassionate, driven, and dedicated to bringing a little something extra to healthcare and to the people of New Orleans and beyond. If you’re the kind of person who believes that our community deserves the best and that healthcare needs a little more heart, we want you to be a part of our family. From medical roles to administrative positions, every person on our team plays a part in our mission: to provide health, care, and education beyond extraordinary. Let’s make every day extraordinary, together.

Requirements

Minimum two years Of experience in a healthcare environment, particularly in healthcare billing, collections, payment processing, or denial management is preferred
Required: A high school diploma or GED
Must be able to pass basic computer skills test and system level training
Working knowledge of system reports and the ability to analyze system information to determine the impact of possible changes
Demonstrates knowledge of: Hospital and professional billing processes and reimbursement Third-party contracting Insurance protocols, delay tactics, systems, and workflows ERISA guidelines for denials and appeals Regulations related to denials and appeals
Ability to take initiative by identifying problems, conceptualizing resolutions, and implementing change
Possesses efficient time-management skills and proven ability to multitask under tight deadlines
Demonstrates excellent customer service skills
Effective writing and communication skills
Strong comfort level with computer systems

Responsibilities

Maintains responsibility for accurate and timely completion of daily follow-up or denial account assignment
Identifies and analyzes underpayments to identify reasons for discrepancies and process denials and appeals as needed
Reviews posted payments and adjustments to ensure accuracy.
Analyzes EOBs to ensure proper reimbursement
Conducts relevant research to complete appeals process to include assessing, complete and accurate documentation, tracking, responding to, and / or resolving appeals with third party payers in a timely manner
Communicates with payers on outstanding claims, resolves payment variances and achieves timely reimbursement
Accurately documents all activity on the patient account
Collaborates with internal departments and external organizations to ensure correct reimbursement and resolve appeals
Monitors underpaid and denied claims for trends and to identify root causes and reports findings to supervisor
Demonstrates initiative and resourcefulness by making recommendations and communicating trends and issues to management
Observes best practice processes in follow-up and customer service activities
Participates in staff training that aligns with recognized improvement opportunities and increase understanding of Medicare/Medicaid requirements as well as general follow-up processes
Acts in accordance with LCMC’s mission and values, while serving as a role model for ethical behavior
Adheres to federal and state regulations related to the protection of patient information (e.g., the Health Insurance Portability and Accountability Act (HIPAA) as well as facility-specific guidelines