Medical Collections Agent

Radius Global Solutions LLC • Jacksonville, FL

60d

About The Position

The Medical Collections Agent initiates the appropriate action to collect past due balances and record accurate notes on delinquent accounts. Monday-Friday 8am-5pm This position pays an hourly rate PLUS a monthly commission/bonus structure. These positions work closely with Hospital billing and insurance claims to bring accounts current.

Requirements

• Regular attendance and adherence to a set schedule, which includes breaks and lunches.
• High School diploma or equivalent required
• Strong oral communication and interpersonal skills required.
• Excellent computer navigation skills required.
• Working knowledge of and willingness to comply with the Fair Debt Collection Act (FDCA), as well as state and federal collection laws required.

Nice To Haves

• Previous Collections, Telecommunications, Sales and/or Telemarketing experience a plus
• Experience using CRS and automated dialers preferred.

Responsibilities

• Make outbound contact to debtors regarding delinquent accounts and negotiates settlement options.
• Take inbound telephone calls from debtors regarding delinquent accounts and negotiates settlement options.
• Prepare correspondence on delinquent accounts.
• Research disputed delinquent account balances and makes necessary corrections.
• Review collection up unit and changes account status based on established procedures.
• Review accounts to be recommended for closure and assists in report preparation.
• Participate in regular meetings and communicates opportunities for process improvement.
• All other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees