Medical Center Representative (As Needed)

Phoebe Putney Health System•Albany, GA

1d•Onsite

About The Position

Screens and refers all incoming calls and customers and or patients, manages customer and or patient flow, maintains current medical records, files secondary insurance, enters charges and payments, files secondary insurance, workers compensation claims, and corporate services claims, pursues collections daily, investigates patient billing inquiries, orders supplies and prepares mandatory computer generated reports. Performs business office functions within a medical clinic related to appointment scheduling, registration, claims management, cash collection, and medical records maintenance. During times of high patient volume and/or to assist with coverage, may be asked to float to other PPG clinics. Phoebe Putney Health System is southwest Georgia’s preferred career choice for professionals who want to improve the community’s health by joining a respected, cutting-edge team. We offer you the opportunity to collaborate with the best colleagues in a friendly, close-knit setting that feels like family. Your career at Phoebe will allow you to apply learned skills, explore new paths and advance into greater opportunities. There's more for you at Phoebe. Phoebe is simply the best, most advanced healthcare provider in the region. If you want to work in the medical field, we are the preferred choice, with the best technology, the most specialists and the area’s top talent. If you are searching for a non-clinical career that allows you to serve the community and grow, you’ll also find us ideal. We’re one of the area’s premier employers, offering a close-knit culture, outstanding benefits and many ways to develop your career.

Requirements

High School Diploma or GED
1 year of customer service experience
Organizational Skills
Communication Skills
Interpersonal Skills
Customer Relations
Mathematical skills
Grammar / Spelling
Read / Comprehend Written Instructions
Follow Verbal Instructions
Basic Computer Skills
General Clerical Skills
Motivational skills
Self-starter
Have near normal vision - Clarity of vision (both near and far), ability to distinguish colors
Have good - manual dexterity and eye-hand-foot coordination
Ability to perform - repetitive tasks/motion

Nice To Haves

1 year of medical office experience
1 year experience with CPT and ICD-9 insurance coding

Responsibilities

Screens and refers all incoming calls and customers and or patients
Manages customer and or patient flow
Maintains current medical records
Files secondary insurance
Enters charges and payments
Files secondary insurance, workers compensation claims, and corporate services claims
Pursues collections daily
Investigates patient billing inquiries
Orders supplies
Prepares mandatory computer generated reports
Performs business office functions within a medical clinic related to appointment scheduling, registration, claims management, cash collection, and medical records maintenance
May be asked to float to other PPG clinics during times of high patient volume and/or to assist with coverage
Adheres to the hospital and departmental attendance and punctuality guidelines
Performs all job responsibilities in alignment with the core values, mission and vision of the organization
Performs other duties as required and completes all job functions as per departmental policies and procedures
Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs)
Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time
Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs
For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills