Medical Center Rep

Phoebe Health • Americus, GA

73d

About The Position

The position involves managing patient flow and data collection in a medical office setting. Responsibilities include maintaining patient records, collecting vital signs, and ensuring accurate documentation for patient care. The role also requires coordinating patient payments, performing business office functions, and adhering to hospital guidelines. The individual will be responsible for documenting and submitting required information in a timely manner, ensuring compliance with departmental policies and procedures.

Requirements

• High School Diploma or GED (Required)
• 1 year of customer service experience (Required)
• 1 year of medical office experience is preferred.
• 1 year experience with CPT and ICD-9 insurance coding is preferred.

Responsibilities

• Maintain patient flow and collect necessary data.
• Manage patient flow to ensure that the patient is seen quickly and all information is available for treatment.
• Create patient medical record folder for new patients and prepare medical record for use during physician visit.
• Collect data as assigned such as vital signs, height, weight, etc.
• Manage medical records through established filing system.
• Handle document management including transcription, incoming mail, diagnostic reports, and copy requests.
• Inquire of established patients if all information currently in the database is correct.
• Inform patients of scheduled appointments.
• Collect, post, and investigate patient payments in accordance with contractual agreements.
• Inform or pursue patient's co-pays and other responsibilities at the date of service.
• Enter patient's charges at time of completed services for accurate billing.
• Accurately deposit or post all payments to appropriate cost center accounts.
• Monitor or file all secondary insurance, workers compensation, and corporate services insurance claims.
• Review explanation of benefits and follow up on denials and delinquent pending claims.
• Investigate all patient billing inquiries.
• Perform all business office functions for the medical clinic.
• Screen and refer all incoming calls and visits.
• Schedule patient's next appointment based on physician's orders.
• Attach transcription notes to the medical record and file all charts appropriately.
• Enter information from change of address forms into the database.
• Assist in stocking, care, and maintenance of department equipment and supplies.
• Document all maintenance and repair to office equipment.
• Prepare financial reports for respective area.
• Take meeting minutes in accordance with department and hospital guidelines.
• Document and submit required information and data in a timely fashion.
• Ensure documentation is tailored to expected readers/users.
• Conform to required style and format.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees