Medical Center Manager

Concentra • Uwchlan Township, PA

2h • Onsite

About The Position

Concentra is seeking a Medical Center Manager to apply their skills and knowledge of operations to improve the health of America's workforce. With a national footprint of more than 500 medical centers and over 130 onsite clinics, Concentra aims to provide an exceptional experience for customers and optimal healthcare for their employees. This role, referred to as a Center Operations Director, is crucial for aligning with the Leadership Team to ensure standard procedures and operations are executed precisely. The manager will be at the forefront of delivering excellent customer experience and high-quality healthcare services to the community. This leadership position requires an ambitious spirit, acting as the primary contact for current and prospective patients, driving the practice's success, and being directly accountable for the P&L.

Requirements

• Bachelor's degree or equivalent experience
• Strong service mentality and a focus on achieving defined service standards
• Considerate and supporting communication style; warm, positive, upbeat demeanor
• Ability to lead and prioritize multiple tasks at a time in a dynamic environment without direct supervision
• Ability to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively

Nice To Haves

• Two to three years of supervisory experience preferred

Responsibilities

• Builds an environment of team building, integrity, patient/colleague safety, quality care, continuous improvement, reward and recognition at the center level.
• Monitors and drives key business and clinical metrics.
• Ensures staffing optimization and holds staff accountable to impact workflow and patient experience for all disciplines and sites.
• Works with clinicians in assessing center processes, work flows and staffing to continuously improve the patient experience.
• Maintains and establishes relationships with employers, payers, referral sources, networks, local communities, etc. to drive market growth.
• Mentors and coaches their team regarding business metrics, patient/client happiness, process and procedure, etc.
• Develops colleague success through all aspects of the talent life cycle including recruiting, hiring, onboarding, orientation, mentoring / development, engagement, retention, performance management and succession planning.

Benefits

• a full medical plan
• a 401(k) employer match
• Be part of a committed team that’s growing fast and making a difference
• At many locations, you’ll enjoy a M-F schedule – your weekends are all yours
• Work with leading edge technologies and continuously advance your knowledge and skills
• Mentor and support your team members to succeed
• an organization that supports your growth and well-being as much it does its patients

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees