Medical Case Manager - Hiring Incentive $1,200

The Centers•Cleveland, OH

35d•Onsite

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About The Position

INTEGRATED CARE MEDICAL CASE MANAGER Provides direct service to clients enrolled in the Early Intervention Program.

Requirements

Professional II Medical Case Manager - Bachelor’s degree in Social Work and Licensed Social Worker (LSW)
Professional III Medical Case Manager – Master’s degree in Social Work and Licensed Social Worker (LSW)
Clinical license is in good standing with the state of Ohio
Must have valid driver’s license and insurance coverage with limits of $100,000/$300,000
Two or more years of related work experience
Willingness to work with HIV+ population
Clinical Knowledge –Understanding of HIV/AIDS care and treatment including developing knowledge of the mental illness, substance use disorders, various therapeutic modalities, and related community resource.
Trauma-Informed – Nonjudgmental approach that prioritizes client autonomy and individual needs. Ability to develop, implement, and monitor individualized care or treatment plans.
Health Navigation and Care Coordination – Proficient in linking clients to medical, mental health, substance use, housing, and support services. Skilled in working with healthcare providers, case conferences, and multidisciplinary teams.
Advocacy and Empowerment – Advocates for client rights, access to care and resources. Supports clients in navigating healthcare systems, insurance, benefits and legal protections.
Documentation and Compliance– Maintains accurate, timely records and adheres to HIPAA and agency documentation standards. Familiar with data systems such as electronic health records.
Crisis Intervention– Responds to client crises (housing loss, medical emergencies, etc.) with urgency and appropriate interventions.
Problem-Solving– Uses sound judgment and de-escalation techniques when needed.
Communication and Relationship Building– Builds trust with clients through empathy, consistency, and respectful communication. Coordinates with external partners and community organizations effectively.
Time Management and Caseload Prioritization – Manages multiple cases efficiently while ensuring quality, ethical care. Prioritizes clients with the most urgent needs while maintaining regular contact with others.

Responsibilities

Conduct comprehensive assessments of client needs, strengths, and barriers to care.
Develop, implement, and monitor individualized care plans in collaboration with clients and healthcare providers.
Facilitate linkage to and retention in medical care, behavioral health services, integrated care programs, and social services.
Provide education and counseling on HIV, HCV, substance use, and integrated care strategies.
Advocate for clients to ensure access to medical treatment, medication assistance, housing, and other essential services.
Develop relationships/partnerships with local LGBTQ agencies
Coordinate and track referrals to ensure timely access to services and follow-up care.
Collaborate with interdisciplinary teams, including medical providers, peer specialists, and social service agencies, to support holistic client care.
Lead the program’s quality improvement projects and participate in statewide and regional quality improvement committees.
To support occasional evenings (ending at 8 p.m.) and one Saturday each month, flexible scheduling is available to help balance work hours.
Other related duties as assigned