Medical Case Administrator Sr.

Leidos QTC Health Services•Glendora, CA

17h•Hybrid

About The Position

Do you crave a career that truly makes an impact in people’s lives? Do you thrive on problem-solving and finding solutions? Join a dedicated, tight-knit team that creates an immediate and meaningful impact every day. Leidos QTC Health Services is seeking a Medical Case Administrator Sr (MCA) on our Disability and Occupational Health team. Under general supervision, this role is responsible for contacting examinees and providers to coordinate clinical appointments to complete diagnostic testing and follow up with providers to finalize clinical documentation. As an MCA, you will receive and respond to inbound client calls and e-mails, ensuring exceptional customer service with every interaction in alignment with the department's operational workflows and business systems.

Requirements

High School diploma, or equivalent (GED)
1 to 3 years of experience with electronic medical scheduling and/or case management software
Must be able to pass a federal background check and/or obtain and maintain additional clearances as specified by the contract (e.g., NACI, PIV, SMS, TMS)

Nice To Haves

Experience within healthcare and/or government contracts
Ability to effectively manage competing priorities in a fast-paced environment, and superior follow through skills
Possess excellent verbal and written communication skills
Demonstrate strong customer service skills
Knowledge and understanding of medical terminology
Knowledge of Windows Operating System, Microsoft Office applications, Outlook, Excel, Word
Detail-oriented and possesses the ability to effectively plan, prioritize, and organize their work
Must be self-motivated, and possess exceptional interpersonal skills
Demonstrate the ability to effectively exercise critical thinking skills

Responsibilities

Accept, triage and process referred cases from clients via phone, email and/or faxes received; may require general research and analysis
Strict adherence to all applicable PHI and PII laws, regulations, and LQTC policies
Schedule claimant appointments including follow-up and rescheduled appointments. Utilize map applications to ensure scheduling per contract and company guidelines
Enter appointment information, notes, and appropriate procedure codes into case management system
Ensure all examinees and providers receive necessary documentation
Confirm all consultative reports and diagnostic test results are received and uploaded in the case management system in a timely manner
Meet or exceed contract timeliness guidelines in both scheduling and case management systems
May help lead/mentor peers in regard to standard workflows
Perform other duties and responsibilities as assigned