Medical Case Administrator (Level I) - Federal Occupational Health

Leidos QTC Health Services•Glendora, CA

37d•Onsite

About The Position

Do you crave a career that truly makes an impact in people’s lives? Do you thrive on problem-solving and finding solutions? Join a dedicated, tight-knit team that creates an immediate and meaningful impact every day. Leidos QTC Health Services is seeking a Medical Case Administrator (Level I) on our Federal Occupational Health team. W orking under close supervision, the Medical Case Administrator performs a variety of routine customer support activities in support of a specific project/business/technical unit. Responsible for answering basic routine calls and gathers, collects, records, tracks and verifies data and information from multiple sources, uses software for functional area to schedule appointments and document in the case management systems, and delivers exceptional customer service at all customer touch points.

Requirements

High School diploma, or equivalent (GED)
1 year of related experience preferably in the healthcare industry
Must be able to pass a federal background check and/or obtain and maintain additional clearances as specified by the contract (e.g., NACI, PIV, SMS, TMS).

Nice To Haves

Basic knowledge and understanding of medical terminology preferred
Basic experience with electronic medical scheduling and case management software
Ability to effectively manage competing priorities in a fast-paced environment, and superior follow-through skills
Ability to work independently and in a team-oriented work environment
Possess excellent verbal and written communication skills
Excellent customer service skills with ability to critically evaluate and resolve problems
Detail-oriented and possess the ability to effectively plan, prioritize, and organize their work
Must be self-motivated, and possess exceptional interpersonal skills
Intermediate computer skills including MS Office Suite

Responsibilities

Answer phones from automated call distribution system
Accept, triage, and process basic referred cases from clients via phone, email and/or faxes received
Schedule claimant initial appointments including follow-up, and rescheduled appointments, and utilize map applications to ensure scheduling per contract and company guidelines
Enter appointment information, notes, and appropriate CPT codes into case management systems
Ensure all examinees and providers receive necessary documentation
Confirm all consultative reports and diagnostic test results are received and uploaded in the case management system in a timely manner
Meet or exceed contract timeliness guidelines in both scheduling and case management systems
Perform other duties and responsibilities as assigned