Medical Call Center Specialist Senior - Patient Appointment Center - Days
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
The Med Call Center Specialist Senior establishes and maintains good customer relations with the public, potential clients, caregivers and fellow employees of the VCU Health System. This will include, but is not limited to, patient information, physician information, clinic and medical center information, paging and beeper information, and other related services. The Med Call Center Specialist Senior demonstrates compliance with all local, state and federal laws and regulations including JCAHO standards and VCUHS policies and procedures. This position schedules out-patient appointments and ensures accurate patient demographic and insurance data entry. The Med Call Center Specialist Senior serves in a lead capacity which may involve any or all of the following: training/mentoring staff; functioning as scheduling/registration expert; providing performance feedback; assisting with interviews; providing performance feedback; and serving as back-up to supervisor. The Med Call Center Specialist Senior assists with the daily office functions in order to ensure efficient and effective operations. The Med Call Center Specialist Senior ensures that staff exhibit good customer service and are consistent in all interactions.
