Medical Call Center Specialist, El Paso, TX

General Dynamics • San Antonio, TX

136d • $14 - $19 • Remote

About The Position

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important. GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge we can't turn into opportunity. And our work depends on an experienced Medical Call Center Specialist joining our team to support customer engagement activities across the United States. At GDIT, people are our differentiator. As a Medical Call Center Specialist supporting customer engagement center activities, you will utilize your root cause analysis and problem-solving skills to manage inbound calls.

Requirements

• High school diploma or G.E.D.
• 1 or more years of call center experience including experience with a medical environment and/or medical claims knowledge
• Demonstrated verbal and written communication skills
• Willing and able to strictly adhere to your schedule, including breaks and lunches
• Demonstrated experience utilizing a ticketing system such as ServiceNow, InContact or Nice
• Ability to multi-task
• Ability to work independently
• Detail-oriented
• Self-starter
• Texas residency is required living within a reasonable driving distance (approximately 60 miles) of the El Paso, TX facility
• Ability and willingness to obtain and maintain a Public Trust
• Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (satellite provided internet service will not qualify) via a wired connection
• Ability and willingness to work from home via a quiet work environment free from distractions

Nice To Haves

• 1 or more years of Call center experience
• Technically proficient

Responsibilities

• Answering incoming phone calls on behalf of client; providing accurate and appropriate information to callers
• Placing outbound customer service or customer satisfaction calls, as required by client
• Completing call guides; gathering and verifying required information
• Attending telephone skills and program information training sessions; adheres to established levels of service
• Adhering to established customer service and documentation standards within required time frames
• Adhering to contact center scheduling, ensuring telephone coverage during contact center hours of operation
• Performing clerical or administrative duties as assigned

Benefits

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees