Medical Call Center Representative (Bilingual – Healthcare) - MCCR 0225 KP#01

NavitasPartners • New York, NY

7h • $28 - $30

About The Position

A healthcare organization is seeking a Bilingual Medical Call Center Representative to deliver high-quality customer service support in a fast-paced healthcare environment. This role involves handling a high volume of inbound and outbound calls while ensuring professionalism, accuracy, and patient satisfaction.

Requirements

• Minimum 2 years of call center or customer service experience in a healthcare setting
• Bilingual proficiency (facility-specific language requirement)
• Strong verbal and written communication skills
• Excellent active listening and interpersonal skills
• Proven ability to analyze issues and deliver effective solutions
• Comfortable working extensively on the phone
• Computer literate with the ability to navigate multiple systems
• High School Diploma or GED required

Responsibilities

• Handle incoming and/or outgoing calls in a courteous and professional manner
• Respond to patient inquiries, resolve complaints, and provide general support
• Communicate clearly and effectively with callers in both required languages
• Demonstrate active listening to fully understand caller needs and concerns
• Accurately document call details using computer systems
• Apply effective problem-solving techniques to identify issues and provide resolutions
• Perform additional assignments as required to support call center operations

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED