Medical Call Center Rep

TEKsystems•Raleigh, NC

3d•$20 - $20•Remote

About The Position

In this position, Service Center Representatives will be receiving inbound calls from various medical professionals, including but not limited to: Medical Professionals (such as Doctors or Physicians) Health Organization Staff (such as Administrators or other staff) Health IT Staff or Third-Party Vendors In general, the questions our Representatives receive can be as simple as asking for help to reset a password, to requesting guidance walking through program details, requirements, and how to successfully report their Medicare Quality Reporting data via the appropriate CMS program’s portal. Entry-level representatives will be trained to support customers via Phone and Email/Web Portal. While we support various programs within the Service Center, new representatives will be provided foundational knowledge to support just one of these programs and the systems involved. Volume and call times vary between lines of business, with calls ranging anywhere from 13-15 minutes, to 30-45 minutes. Call times are ultimately dependent on the subject at hand and the time it takes to answer a customer’s questions. Please note you will be speaking with medical professionals who are working toward meeting reporting requirements that may be overwhelming to them.

Requirements

Strong Healthcare call center experience
Ability to work from home - internet requirements: Wi-Fi is not an acceptable connection. The laptop must be hard-wired to a connection (modem) and they will provide the cabling necessary to do this.
High school diploma is required.
Excellent computer skills and be able to listen to a phone call, talk and type at the same time.
Must be able to work from 7am-7pm CST (will get an 8 hour shift between that timeframe)
Minimum of 45 WPM Typing.