Medical Call Center/Front Desk

Downriver Medical Associates • Wyandotte, MI

389d • $33,280 - $37,440

About The Position

The Medical Call Center/Front Desk position at Downriver Medical Associates is a full-time role focused on providing excellent customer service in a busy internal medicine practice. The individual will be responsible for operating the call center and front desk, ensuring effective communication between the practice and its patients. This role requires a patient-oriented approach and the ability to handle inquiries and complaints professionally.

Requirements

• Previous medical office experience required.
• Customer service experience in a medical setting preferred (1 year).
• High school diploma or GED.
• Computer skills (1 year preferred).
• EPIC EHR experience is a plus.
• Medical assistant certification/experience preferred but not required.

Nice To Haves

• Medical assistant certification/experience preferred.

Responsibilities

• Operate the Call Center and front desk equipment.
• Provide prompt and responsive communication between the practice and customers.
• Assist callers with inquiries, complaints, or problems.
• Greet patients in a kind and helpful manner.
• Register patients and verify insurance information.
• Collect co-payments from patients.
• Redirect patients to appropriate staff when needed.
• Assess patient needs based on previous chart notes and direct calls accordingly.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• 401(k) matching
• Life insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED