Medical Call Center

GENESIS FAMILY HEALTH•Dodge City, KS

19h•Onsite

About The Position

The Call Center Attendant/Medical Clinic Receptionist provides access to health care and overall customer service to patients. This position coordinates and organizes appointments and administration to facilitate the efficient running of the medical office. This position reports to the Medical Practice Manager. The following accountabilities, competencies, and requirements take both positions into consideration. The Call Center Attendant may be work as a medical clinic receptionist as needed.

Requirements

High School Diploma/GED required
Proficiency in English and Spanish written and oral communication required
Current Class C driver’s license
Occasional travel and overtime as needed
Position requires sufficient hearing level to effectively communicate with people directly or by telephone.
Moderate physical activity. Requires handling average-weight objects up to 15-20 pounds, assisting with patients and standing and/or walking for most of the day.
Work involves considerable exposure to unusual elements such as extreme temperatures, unpleasant odor and/or loud noises.
While performing the duties of this job, the employee is regularly required to maintain sufficient visual acuity to read, write and operate equipment
Comply with all requirements of the organization’s corporate compliance program as approved by the Board of Directors
All other duties as assigned

Nice To Haves

Previous medical office experience is highly preferred
Previous experience managing high call volume preferred

Responsibilities

Greets arriving patients
Answers and greets multi-line phone system, screen calls and direct/transfer to appropriate person.
Monitor incoming patients and visitors for security/safety of the clinic
Assist patients in accurately filling out registration forms this includes Patient Registration, Income verification, and HIPAA.
Accurately input complete patient registration and regular updating of patient registration. This includes demographics (correct spelling of names and addresses, telephone numbers) into EMR software.
Verify patient identity, take photo of patient and input in to EMR.
Input income to calculate sliding scale
Input insurance information
Scan forms, copies of income and insurance card into chart in a timely manner.
Check In and Check Out patients
Manage and schedule appointments for several providers.
Collect co-pay and payments on accounts
Set up payment arrangements
Count and balance drawer daily.
Must be dependable, demonstrate initiative and ability to make decisions and comply with instructions
Demonstrate a positive attitude and respond professionally to fast paced high-pressure situations and time limits
Ability to multitask.
Excellent phone, organizational and prioritizing skills.
Utilize multi-line phone system
Use of office equipment such as fax machine, copier, credit card machine, ect.
Ability to work overtime and travel occasionally as needed.
Participates in all training offered by Genesis Family Health
Comply with all requirements of the organization’s corporate compliance program as approved by the Board of Directors
Perform any other duties or responsibilities assigned by Medical Practice Manager, Clinic Manager, COO or CEO.