Remote -Hybrid- Medical Call-Center Agent

Austin Radiological Association•Austin, TX

27d•Hybrid

About The Position

Since its inception in 1954, Austin Radiological Association (ARA Diagnostic Imaging) has been a cornerstone of healthcare in Central Texas. With a network of 17 state-of-the-art outpatient imaging centers and collaborations with 24 area hospitals, we're at the forefront of medical imaging in the region. Our partnership with Radiology Partners in 2019 has further enhanced our capabilities in AI technology, expanded our scale, and integrated us into a comprehensive national infrastructure. ARA is dedicated to providing exceptional career opportunities and keeping our team at the cutting edge of technology. We know the value of work-life balance and are committed to the personal well-being of all our team members. ARA is seeking a highly motivated Pre-Imaging Services Representative to join our growing team! Summary: Spends a significant portion of the day communicating directly with customers, via telephone. Fully engaged in workflow daily to ensure every patient's journey begins with a meticulously prepared appointment, culminating in exceptional care and prompt imaging results for referring physicians. Communicates with patients or referring physicians gathering all pertinent data for scheduling and preparing patients to receive their imaging services timely. Responsible for maintaining confidential records on new and existing patients. Serves as a liaison between patients, referring physicians and the radiologist. This is a medical contact call center. In order to qualify to work from home (remotely) you must be able to work independently and have high speed cable internet service (50 mbps download and 5 mbps upload) from a reliable cable provider (Satellite internet and mobile hotspots not accepted). Equipment will be provided for you. The VPN device that is provided will need to be connected to an available port on the modem or wireless router.

Requirements

High School Diploma or GED.
To work from home (remotely) you must be able to work independently and have high speed cable internet service (50 mbps download and 5 mbps upload) from a reliable cable provider (Satellite internet and mobile hotspots not accepted).
The VPN device that is provided will need to be connected to an available port on the modem or wireless router.

Nice To Haves

One to three years of experience in a healthcare or high-volume call center environment and medical terminology experience for radiology procedures preferred.

Responsibilities

Communicating directly with customers via telephone
Ensuring every patient's journey begins with a meticulously prepared appointment
Communicating with patients or referring physicians gathering all pertinent data for scheduling
Preparing patients to receive their imaging services timely
Maintaining confidential records on new and existing patients
Serving as a liaison between patients, referring physicians and the radiologist