Medical Billing Support Specialist, Business Office, Downtown Nashville

Heritage Medical Associates•Nashville, TN

12d•Onsite

About The Position

The Medical Billing Support Specialist is responsible for preparing, reviewing, and submitting supporting documentation to insurance companies to ensure accurate and timely reimbursement. Submission of medical records may be in response to a request from the insurance company or as part of an appeal process based on denial. This role requires strong attention to detail, knowledge of billing procedures, and the ability to maintain patient confidentiality in accordance with HIPAA regulations.

Requirements

High school diploma or GED required; certification in medical billing or coding preferred
1–2 years of experience in medical billing, medical records, or healthcare clerical support
ICD-10, CPT, and HCPCS coding systems
Familiarity with insurance medical policies
Experience with EHR/EMR systems
Knowledge of insurance claims processes and medical terminology
Strong organizational skills and attention to detail
Proficiency in Microsoft Office and basic data entry
Ability to work independently and meet deadlines
Excellent written and verbal communication skills
Strong problem-solving abilities
Time management and multitasking skills
Ability to handle confidential information with discretion
Team-oriented with a customer service mindset

Nice To Haves

certification in medical billing or coding preferred

Responsibilities

Open and distribute mail for Business Services Department
Monitor mail and insurance company portals for incoming correspondence
Construction of appeal letters
Review patient charts and medical documentation for completeness and accuracy
Prepare and submit medical records to insurance companies, clearinghouses, and other third-party payers
Ensure proper coding documentation supports billed services (ICD-10, CPT, HCPCS)
Upload and transmit medical records through electronic health record (EHR) systems
Respond to insurance requests for additional information in a timely manner
Track submission status and follow up on outstanding or denied claims
Maintain organized filing systems for electronic and paper records
Communicate with billing department, providers, and insurance representatives as needed
Ensure compliance with HIPAA and company confidentiality policies