Under the direction of the EMS Network Billing Manager, this position serves as lead for multiple Billing Specialists engaged in account follow-up to ensure timely, accurate, effective processing and collection of payments from Medicare, Medicaid, commercial insurances and private payers. Work collaboratively with team members to oversee the recording and collection of customer patient billing, ensure timely and accurate processing and payments, improves quality and production, answer questions, assign work, assist with training and offer recommendations to help formulate policies & procedures to improve follow-up operations.