Medical Billing Specialist

Ellie Mental Health•Rio Rancho, NM

23h•$47,000 - $52,000

About The Position

Ellie Mental Health – New Mexico is a growing mental health and wellness agency. We provide individuals, couples, and group therapy services to New Mexicans. The Ellie Staff pride themselves on being an innovative and creating team that works collaboratively with clients and community partners to deliver the most comprehensive and personalized treatment to all clients. Seeking creative & collaborative humans with a passion for changing mental health care in fun and meaningful ways. Don’t meet EVERY requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Ellie Mental Health is devoted to purposefully building an inclusive and diverse workplace where all of our humans can be their authentic selves! (Authenticity is one of our core values, after all…) If you’re excited about the chance to be a change-maker with us, but your past experience doesn’t perfectly align with every single qualification of the job description, we encourage you to apply anyways. Our mental health jobs need dedicated individuals from every background who are willing to care for others. And who knows, you might just be the perfect candidate for another role! Employee Experience We take care of our people. It’s that simple. From investing in their financial future, to providing wages that shatter the ceiling in our industry to reasonable caseload expectations we ensure that our people are happy. Happy employees do better work and provide better client care! No matter what it is that you do in your mental health career at Ellie, our clients depend on us cultivating an environment where our employees can thrive so that they can thrive too! Y’all, jobs in mental health are tough jobs with a high risk of emotional fatigue and burnout. At Ellie, we use all of our core values of humor, creativity, authenticity, acceptance, determination, and compassion not just out in our communities, but we turn them inwards too! Our employees have clear growth paths for advancing their careers. We have created a culture that reminds us that our employees are our leaders! Company Structure Ellie is a socially responsible for-profit business, which allows us to be flexible and responsive to our community’s needs. Many mental health and wellness-focused companies are non-profits or government agencies, which rely on the general public, grants, or large donors for funding. This model often results in little creativity and lower compensation for employees, promoting a work culture that just makes people feel “blah.” Feeling blah doesn’t help employees stay motivated, engaged, or even in their jobs for a very long time! So we created a new model: one that puts flexibility, innovative decision-making, creativity, and our people first, while remaining a socially conscious and responsible for-profit business focused on changing how we treat mental health. In short, we’re just people helping people. Wanna join the herd?

Requirements

High School Diploma or Higher required.
2 years of medical billing, preferably within behavioral health or outpatient setting, required.
Eﬀective written and verbal communication skills.
Ability to complete and submit documentation of services and other documents in a timely manner.
Comfort and familiarity working with a diverse client base.
Proﬁcient in the use of typical oﬃce technology (computers, e-mail, etc.) and Electronic Health Record systems.
Must pass a CYFD background check.

Nice To Haves

Certification as a Medical Biller and Coder, preferred.

Responsibilities

Prepare, review and submit insurance claims accurately and in a timely manner.
Track claims through the payment process and resolve rejections or denials.
Monitor and reconcile insurance and client payments, ensuring all revenue is properly recorded.
Assist with payment recovery and follow up on outstanding balances.
Track payments and assist with calculating clinician commissions.
Assist with provider credentialing and re-credentialing for insurance panels.
Verify client insurance eligibility and benefits prior to appointments, as required.
Maintain current and organized records for credentialing and billing documentation
Communicate with clients regarding account balances and billing questions.
Establish and manage payment plans in accordance with clinic policies.
Provide exceptional customer service when discussing financial options and resolving billing issues.
Build and maintain positive relationships with insurance provider representatives.
Answer phone calls and assist clients and staff with billing inquiries
Assist with filling in for scheduling staff, when needed.
Maintain compliance with HIPAA and confidentiality standards.
Complete all training requirements for Ellie Mental Health.
Review and follow all state regulations, code of ethics, and insurance protocols in accordance with your position.
Participate in ongoing training and professional development opportunities.
Adhere to all company policies and ensure you are reviewing and adhering to any new policies as instructed throughout your employment.