Medical Billing Specialist

San Francisco Campus for Jewish Living•San Francisco, CA

11d•$27 - $35

About The Position

The Medical Billing Specialist plays a key role in supporting the organization’s revenue cycle by responding to patient billing inquiries, establishing payment arrangements, managing insurance follow-up, and ensuring accurate account documentation. This position interacts frequently with patients, payers, and internal departments to resolve outstanding account issues and ensure timely reimbursement. This role is ideal for a detail-oriented professional with strong communication skills and the ability to thrive in a fast-paced healthcare billing environment.

Requirements

High school diploma or equivalent required; Associate degree preferred.
1–2 years of experience in medical billing, insurance follow-up, or healthcare collections.
2–4 years of experience in skilled nursing authorization processing, healthcare insurance verification, or coordination of benefits preferred.
Strong understanding of billing practices, claims processing, denial management, coordination of benefits, and payer authorization requirements.
Experience working with medical billing software or EHR systems preferred.
Proficiency in Microsoft Office 365 (Excel, Word, Outlook).
Knowledge of medical terminology and experience handling protected health information (PHI).
Strong diligence, accuracy, organizational skills, and ability to manage competing priorities.
Excellent verbal and written communication skills.
Ability to work both independently and collaboratively in a fast-paced environment.
Strong customer service skills and effective problem-solving abilities.

Nice To Haves

Associate degree preferred.
2–4 years of experience in skilled nursing authorization processing, healthcare insurance verification, or coordination of benefits preferred.
Experience working with medical billing software or EHR systems preferred.

Responsibilities

Communicate directly with patients to explain financial responsibility and respond to billing inquiries.
Establish payment arrangements that align with organizational policies and payer requirements.
Document all calls, discussions, and follow-up actions accurately within the billing system.
Manage outstanding self-pay accounts, monitor balances, and prepare status updates for leadership.
Perform insurance claim follow-ups to resolve rejected, delayed, or unpaid claims.
Investigate insurance denials, prepare appeals, and submit required documentation for reimbursement.
Collaborate with billing, collections, authorization, and clinical teams to resolve account or documentation issues.
Ensure compliance with HIPAA regulations and payer billing guidelines.
Maintain organized, detailed records of account activity and follow-up actions.
Provide high-quality customer service to patients, families, payers, and external partners.
Recommend process improvements to enhance accuracy and efficiency within the billing workflow.

Benefits

Competitive Pay – $27.00–$35.00 per hour, depending on experience.
Full Benefits – Medical, Vision, and Dental coverage for team members working 20+ hours/week.
403(b) Retirement Plan – Voluntary participation available.
Paid Time Off (PTO) – Begin accruing PTO on your first day.
Tuition Reimbursement – Up to $5,250/year for full-time and $2,625/year for part-time employees.
Commuter Check Program – Save on eligible commuting expenses.
Weekday Shuttle Services – Convenient shuttle transportation to and from the Glen Park BART station.
Referral Bonus Program – Earn $1,000 for every successful clinical referral hired.
Flexible Spending Accounts (FSA) – Tax-advantaged health and dependent care spending options.
Employee Assistance Program (EAP) – Free, confidential mental health and well-being support.
Access to LifeMart – Exclusive discounts on everyday products and services.