Medical Billing/Patient Account Representative

Little Rock Pediatric Group, PA•Little Rock, AR

About The Position

Business office staff are expected to function as a team with leadership from the supervisor. All employees of the business office should be fully cross-trained in all duties in the event of illness, vacations, or other extended absences. Primary Duties: Daily account prep for scheduled patients; insurance verification; payment posting; submission of bills, either electronically or by paper; prepare bank deposit; process new patients’ financial information; follow-up with payers on accounts receivable; handle customer service request related to billing; resubmit rejected claims; process refunds; work with Medicaid patients for PCP assignments; collect fee tickets; balance petty cash daily; follow-up on patient balances. Secondary Duties: Serve as back-up to front office staff regarding billing/collection issues; troubleshoot questions regarding insurance coverage; other duties as needed for smooth operation of the clinic. This position will also be cross-trained in charge-posting, check-in, check-out, and scheduling. General Work Hours: Monday through Friday, 8:00-5:00. Education: High school diploma or equivalent.

Requirements

1 year experience in medical billing office required. 2+ preferred.
Specific experience with posting payments and insurance follow-up preferred.
The ability to handle multiple requests in an organized and professional manner.
The ability to properly handle cash, credit card, and check payments.
A good understanding of basic practice management software.
A good understanding of the medical office revenue cycle.
A working knowledge of CPT codes and ICD-9 codes, as well as the respective manuals.
A working knowledge of HCFA 1500 billing.
The ability to answer a multi-line telephone system, transfer calls, and retrieve voice mail.
The ability to use appointment scheduling software.
The ability to operate a scanner, a FAX machine, and a copier.
The ability to function within a team framework with willingness to cross-train.
Working knowledge of Microsoft Office products (Outlook, Excel, Word, Teams).
Working knowledge of claims processing, including interpretation of EOBs and denial/rejection codes.