Medical Billing Customer Service Representative

UCLA Health • Los Angeles, CA

278d • $27 - $36 • Hybrid

About The Position

Provide key leadership within a world-class health organization. Ensure the delivery of exceptional, compassionate and appropriate patient care. Take your professional expertise to the next level. UCan do all this and more at UCLA Health. The Billing Customer Service Representative will be responsible for performing all required duties within the patient accounting system, serving as a primary source for Customer Service assistance and ensuring customer satisfaction, handling a high volume of incoming customer service calls in a call-center environment, and having a positive demeanor, good verbal and written communication skills, and professional in all aspects.

Requirements

• Two years recent professional medical billing collection experience
• Two years of customer service experience
• Working experience with Medi-Cal, Medicare, HMO, and PPO insurances
• Experience using online payer sites with the ability to check claim status, denials, and eligibility
• Knowledge of MS Word and MS Excel software
• Knowledge of CPT, ICD-10, and HCPC codes
• Must be an effective multi-tasker in order to meet daily production and quality standards

Responsibilities

• Performing all required duties within the patient accounting system
• Serving as a primary source for Customer Service assistance and ensuring customer satisfaction
• Handling a high volume of incoming customer service calls in a call-center environment
• Having a positive demeanor, good verbal and written communication skills, and professional in all aspects

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Number of Employees: 5,001-10,000 employees