Medical Billing Collections Specialist

San Francisco Campus for Jewish Living-posted 1 day ago

$24 - $28/Yr

Full-time • Entry Level

San Francisco, CA

501-1,000 employees

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The Medical Billing & Collections Specialist is responsible for managing patient financial communications, resolving outstanding self-pay balances, and supporting the revenue cycle through accurate billing follow-up and documentation. This role serves as a key liaison between patients, payers, and internal teams to ensure timely collections, compliant billing practices, and a positive patient financial experience across the San Francisco Campus for Jewish Living. This position is ideal for a detail-oriented professional with strong communication skills who thrives in a fast-paced healthcare billing environment and is comfortable navigating sensitive financial conversations with empathy and professionalism.

Communicate directly with patients regarding their financial responsibility for services provided at the San Francisco Campus for Jewish Living.
Educate patients on balances, billing statements, payment options, and organizational payment policies.
Establish and document payment arrangements in accordance with company guidelines.
Manage outstanding self-pay accounts and monitor account status for reporting and management review.
Document all patient and payer communications accurately and timely in the billing system.
Ensure all account notes, payment plans, and follow-up actions are clearly recorded and compliant.
Perform insurance claim follow-ups related to denials, underpayments, and appeals.
Collaborate with internal billing, authorization, clinical, and finance teams to resolve claim issues efficiently.
Track appeal outcomes and ensure proper account resolution.
Maintain confidentiality and compliance with HIPAA and healthcare billing regulations.
Coordinate with supervisors and cross-functional teams to resolve complex billing or collection issues.
Support continuous improvement efforts related to billing accuracy and revenue cycle performance.

2–4 years of experience in medical billing, collections, or healthcare revenue cycle operations.
Experience communicating with patients regarding financial responsibility and payment arrangements.
Working knowledge of insurance billing, denials, and appeals processes.
Proficiency with billing systems and electronic health records (EHR).
Strong documentation, organizational, and follow-up skills.
Clear, professional, and empathetic communication
Strong attention to detail and accuracy
Ability to manage multiple accounts and deadlines
Problem-solving and critical thinking skills
Team-oriented with accountability and follow-through

Experience in skilled nursing, hospital, or senior care environments.
Familiarity with self-pay account management and structured payment plans.
Knowledge of Medicare, Medi-Cal, and commercial insurance plans.

Competitive hourly pay: $24.00–$28.00, based on experience
Mission-driven nonprofit serving older adults for over 150 years
Comprehensive continuum of care on a nine-acre San Francisco campus
Collaborative, values-based workplace grounded in dignity, compassion, and community

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