About the position
Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com. We are seeking a dedicated Medical Billing & Collections Specialist for our Billing Center. In this position you will be responsible for the collection of all Billing Center Accounts Receivables. Work in the office for a minimum of 90 days for training, then work from home and then for 1 week in office monthly.
Responsibilities
- Contacts payer, patient or store as appropriate
- Documents all collections activity in IMBS patient collections notes and on the collections daily work sheet and sends completed sheet to Collections Supervisor
- Documents work performed/action taken on AR Aging Report and/or Over/Under Report
- Process all Payer appeal requests within the time frame required by the Payer
- Processes all approved adjustments
- Processes doctor and insurance changes
- Processes Financial Assistance applications
- Processes Hospice/Nursing Home Delivery Tickets
- Processes rejections and denials to determine if the claim needs to be refiled or submitted for an appeal with the payer
- Reviews amounts on the over/under report
- Reviews patient information in IMBS to determine why the claim is unpaid, if an adjustment is valid and whether additional approval is required
- Sorts and logs incoming correspondence
- Performs other duties as assigned
Requirements
- High school diploma or GED equivalent
- One to three years of related prior work experience in a team-oriented environment
- Experience in medical field and administrative record management
- Strong customer service background
Nice-to-haves
- Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
- Knowledge of insurance policies and requirements
- Knowledge of medical billing practices and of billing reimbursement
Benefits
- Generous paid time Off and paid holidays
- Overtime pay for non-exempt hourly positions based on business needs
- Commission for Account Executives
- Fixed and variable rate car reimbursement for Area Managers and Account Executives
- Employee discount program
- Employee recognition program
- Bonus and incentive opportunities
- Mileage reimbursement (when applicable for the position)
- Telephone reimbursement (when applicable for the position)
- EAP
- 401k
- Medical, Prescription, Dental and Vision
- HSA and FSA/Dependent Care FSA
- Life Insurance, Disability, Accidental death, Identity protection and Legal services
- Meru Health
- Mental health and Mercer SmartConnect
- Medicare programs
- Livongo Diabetes and High Blood Pressure programs
- Healthcare Bluebook and RX Savings solutions programs
- HEPB and TB vaccinations
