Medical Billing & Collections Specialist (Audit)

Rotech Healthcare • Lafayette, IN

108d • $15

About The Position

Join a Leader in Home Healthcare. At Rotech Healthcare Inc., we're more than a medical equipment provider—we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Requirements

• High school diploma or GED equivalent.
• One to three years of related prior work experience in a team-oriented environment.
• Experience in medical field and administrative record management.
• Strong customer service background.
• Effectively communicate in English; both oral and written.
• Maintain confidentiality and practice discretion and caution when handling sensitive information.
• Self-motivation, organized, time-management and deductive problem solving skills.

Nice To Haves

• Helpful, knowledgeable and polite while maintaining a positive attitude.
• Multi-task along with attention to detail.
• Sense of urgency and responsiveness to physicians, location employees and patients.
• Work independently and as part of a team.

Responsibilities

• Review and respond to all Prepay and Post-Pay audits within the required time frame.
• Review all manual re-billing audits for accuracy and turn into supervisor for approval before posting.
• Contact physician, facilities, patients, or location to gather documentation needed to respond to an audit.
• Document all work done in NAT notes in eIntake.
• Ensure good communication with locations and auditors.
• Process all Payer appeal requests within the time frame required by the Payer.
• Process all adjustments within iWorkQ.
• Report to BCC Supervisor any trends, which will prevent future audits.
• Resolve emails from BCC Supervisor/BCM and locations within 48 hours.
• Review all post-pay and prepay audits for appropriate action and respond within the time frame required.
• Review patient information in IMBS to determine if an adjustment is valid.
• Review the EMR to gather all documentation for an audit.
• Perform other duties as assigned.

Benefits

• Generous paid time Off and paid holidays.
• Overtime pay for non-exempt hourly positions based on business needs.
• Commission for Account Executives.
• Fixed and variable rate car reimbursement for Area Managers and Account Executives.
• Employee discount program.
• Employee recognition program.
• Bonus and incentive opportunities.
• Mileage reimbursement (when applicable for the position).
• Telephone reimbursement (when applicable for the position).
• EAP.
• 401k, HSA and FSA/Dependent Care FSA.
• Medical, Prescription, Dental and Vision.
• Life Insurance, Disability, Accidental death, Identity protection and Legal services.
• Meru Health Mental health and Mercer SmartConnect Medicare programs.
• Livongo Diabetes and High Blood Pressure programs.
• Healthcare Bluebook and RX Savings solutions programs.
• HEPB and TB vaccinations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED