Medical Billing & Collections Generalist

Rotech Healthcare Inc. • Mifflinburg, PA

103d • $15

About The Position

Join a Leader in Home Healthcare. At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services at Rotech.com.

Requirements

• High school diploma or GED equivalent.
• One to three years of related prior work experience in a team-oriented environment.
• Experience in medical field and administrative record management, preferred.
• Strong customer service background.
• Accurately perform simple mathematical calculations.
• Effectively communicate in English; both oral and written.
• General knowledge of federal payer program regulations and guidelines.
• Interpret a variety of communications (verbal, non-verbal, written, listening and visual).
• Knowledge of medical billing practices and of billing reimbursement, preferred.
• Maintain confidentiality, discretion and caution when handling sensitive information.
• Knowledge of medical terminology, preferred.
• Multi-task along with attention to detail.
• Self-motivation, organized, time-management and deductive problem solving skills.
• Sense of urgency and responsiveness to physicians, location employees and patients.
• Work independently and as part of a team.

Nice To Haves

• Experience in medical field and administrative record management.
• Knowledge of medical billing practices and of billing reimbursement.
• Knowledge of medical terminology.

Responsibilities

• Completion of special projects as assigned by the Billing Center manager (BCM) or supervisor (BCS).
• Review all manual re-billing audits for accuracy and submit to supervisor for approval before posting.
• Contact payer, patient, or location as appropriate.
• Document all work done in iWorkQ via notes and patient notes in eIntake.
• Ensure good communication with locations and payers.
• Process all adjustments within iWorkQ.
• Process doctor and insurance changes in eIntake.
• Report to BCC Supervisor any payer trends preventing payment.
• Resolve emails from BCC Supervisor/BCM within 48 hours.
• Review patient information in IMBS and eIntake to determine why the claim is unpaid.
• Review patient information in IMBS to determine if an adjustment is valid.
• Work with BCC Supervisor and Team Lead on resolution of payer and patient issues.
• Perform other duties as assigned.

Benefits

• Generous paid time off and paid holidays.
• Overtime pay for non-exempt hourly positions based on business needs.
• Commission for Account Executives.
• Fixed and variable rate car reimbursement for Area Managers and Account Executives.
• Employee discount program.
• Employee recognition program.
• Bonus and incentive opportunities.
• Mileage reimbursement (when applicable for the position).
• Telephone reimbursement (when applicable for the position).
• EAP.
• 401k, HSA and FSA/Dependent Care FSA.
• Medical, Prescription, Dental and Vision.
• Life Insurance, Disability, Accidental death, Identity protection and Legal services.
• Meru Health Mental health and Mercer SmartConnect Medicare programs.
• Livongo Diabetes and High Blood Pressure programs.
• Healthcare Bluebook and RX Savings solutions programs.
• HEPB and TB vaccinations.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees