Medical Biller

Tava Health•Salt Lake City, UT

2d•Remote

About The Position

At Tava Health, we believe mental health care should be as accessible and stigma-free as a checkup. We're reimagining the entire experience: from how people find a therapist and/or psychiatrist, to how providers deliver care, so more individuals can get the support they need, when they need it. We’re a fast-growing team on a bold mission: to make high-quality mental health care available to everyone. If you’re passionate about using technology to solve meaningful problems and create lasting change, we’d love to meet you. About the Role Tava Health is seeking an experienced and detail-oriented Medical Biller to support our Revenue Cycle Management team. This role focuses on accurate claim creation, timely submissions, payer follow-up, denial resolution, and ensuring an exceptional financial experience for both patients and providers. The ideal candidate thrives in a fast-paced environment, understands behavioral health and EAP billing, and is dedicated to supporting accessible, high-quality mental health care. This role reports to the Revenue Cycle Manager.

Requirements

2+ years of professional medical billing experience
Strong understanding of CPT, ICD-10, and payer billing requirements
Experience working with EAP (Employee Assistance Program) claims and workflows
Experience submitting claims through clearinghouses and practice management systems
Demonstrated success in A/R follow-up and denial management
Excellent attention to detail, organization, and ability to prioritize workload
Strong written and verbal communication skills
Self-motivated, dependable, and aligned with a mission-driven organization

Nice To Haves

Behavioral health billing experience
Telehealth and/or multi-state payer experience
Experience with Candid Health is a strong plus
Experience in a startup or fast-growing healthcare organization

Responsibilities

Prepare, review, and submit clean medical claims to commercial payers.
Verify claim accuracy, including coding, modifiers, eligibility, EAP authorizations, and provider details
Monitor claim rejections and take timely corrective actions
Manage denial resolution: research root cause, correct and resubmit, or prepare appeals
Conduct proactive follow-up on outstanding A/R and aging claims
Support patient billing activities and inquiries when needed
Document all billing activities clearly and accurately in internal systems
Ensure compliance with HIPAA, payer regulations, and state/federal billing guidelines
Collaborate with credentialing, eligibility/benefits, clinical operations, and internal RCM teammates
Identify trends and recommend process improvements to reduce denials and rework