Medical Back Office Supervisor

Elica Health Centers•Sacramento, CA

About The Position

About Elica Health Centers: Elica Health Centers is a mission-driven Federally Qualified Health Center (FQHC) providing high-quality, compassionate care to diverse communities throughout the Sacramento area. We offer comprehensive medical, dental, behavioral health, and wellness services—regardless of income, insurance, or immigration status. Our team is dedicated to removing barriers to care and improving lives through innovation, collaboration, and cultural humility. With clinic sites and mobile services, Elica is a trusted community partner committed to health equity. Join us and be part of a team that’s making a meaningful impact every day. Position Overview: Oversees the back office clinic operations to ensure the work flow runs smoothly. The Back Office Supervisor ensures adequate staffing levels for the back office by managing medical assistant schedules and monitors daily medical assistant functions. The Back Office Supervisor ensures that patients receive excellent customer service and competent care within the scope of the Medical Assistant’s role.

Requirements

High School Diploma or Equivalent
Certificate of Completion from an accredited Medical Assistant program or demonstration of a comparable combination of training and experience.
At least 1 years of supervisory or lead experience (preferred)
Knowledge of CHDP/VFC programs
Current BLS/CPR certification required.
Ability to exert physical effort maintaining and distributing files
Knowledge of medical clinic.
Organizational skills
Must have a current and valid California driver’s license and the ability to provide proof of personal auto insurance on the vehicle driven during working hours.
If selected for an employment opportunity with Elica Health Centers, external hires must provide proof of immunizations (Hepatitis B, MMR, Varicella & Tetanus), tuberculosis clearance, and proof of COVID-19 vaccination status prior to their scheduled start date.
Please be advised that this position is subject to criminal background investigation and drug screen.

Responsibilities

Greets and prepares patients by accurately obtaining vital signs, medical history, allergies, and medication reconciliation at each visit; documents information in Epic EHR and assists providers during exams and procedures.
Prepares, cleans, and stocks exam rooms and workstations to ensure provider readiness and efficient patient flow.
Administers injections, immunizations, and ordered diagnostic tests or referrals; ensures accurate documentation in Athena EHR.
Oversees daily back-office operations, including Medical Assistant staffing, scheduling, patient flow, visit productivity, EHR documentation, and overall patient experience.
Monitors and adjusts Medical Assistant schedules to maintain efficient workflow and ensure compliance with break and meal requirements.
Ensures proper documentation and follow-up of clinic equipment inspections and medication inventory monitoring, including laboratory and safety equipment.
Maintains clinic and laboratory equipment in compliance with all applicable city, county, state, and federal regulations
Manages medical supply inventory, ordering, and stock maintenance.
Processes and resolves patient care inquiries and complaints in coordination with clinic leadership.
Oversees onboarding and training of new Medical Assistants and supports hiring efforts in collaboration with the Clinic Manager.
Creates and manages schedules for providers, patients, and staff to support operational efficiency, as delegated by the Clinic Manager.

Benefits

Retirement Savings Made Easy: Enjoy a 403(b) retirement plan with up to 4% employer matching and 100% immediate vesting—start building your future from day one!
Comprehensive Healthcare Options: Choose from two Anthem Blue Cross PPO plans for medical, plus dental and vision coverage for you and your family.
Employer-Funded HRA: Our Health Reimbursement Arrangement helps cover out-of-pocket medical costs, giving you peace of mind.
Flexible Spending Accounts: Take advantage of two FSA options: Health Care FSA and Dependent Care FSA, tailored to suit your needs.
Security for the Unexpected: We provide company-paid basic Life and AD&D Insurance, with options to enhance coverage.
Enhanced Protection: Explore additional benefits like Hospital Indemnity, Critical Illness, and Accident Insurance, plus ID Theft Protection and Pet Insurance.
Time to Recharge: Enjoy accrued paid time off, paid holidays, and Employee Assistance Plan (EAP) access, which includes counseling, financial, and legal services, along with a vast library of online resources.
Invest in Yourself: Benefit from our Tuition Reimbursement Program for ongoing education and growth, plus CME/CEU and license reimbursements for eligible roles.

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