Medical Back Office Assistant

Skin And Cancer Institute•North Las Vegas, NV

13h•Onsite

About The Position

Join Our Team at Skin and Cancer Institute! Are you passionate about dermatology and skin health? Do you thrive in a dynamic, patient-focused environment? Skin and Cancer Institute is looking for dedicated professionals to join our team! Why Join Us? At Skin and Cancer Institute, we are committed to excellence in dermatology, skin cancer treatment, and cosmetic procedures. We offer a supportive and collaborative work culture where your skills and dedication make a real impact. Summary of Position Work Location: 150 E Centennial Pkwy, North Las Vegas, NV 89084 The Back Office Medical Assistant plays a vital role in supporting clinical operations by assisting providers with patient care, performing clinical procedures, and maintaining accurate medical records. This position ensures smooth patient flow, adheres to compliance standards, and contributes to a positive patient experience.

Requirements

Demonstrates strong clinical skills with sharp attention to detail
Communicates effectively and builds rapport with patients and team members
Proficient in EHR systems and Microsoft Office Suite
Handles sensitive patient concerns with professionalism and discretion
Prepares and administers injections (Kenalog, Lidocaine, Epinephrine)
Assists in minor surgical procedures and wound care using sterile techniques
Adheres to infection control and safety protocols
Understands and comply with HIPAA regulations and patient confidentiality
Practices universal precautions consistently
Collects and processes lab specimens accurately
In-depth knowledge of medical terminology and dermatologic procedures (Mohs, biopsies, excisions, radiation); skilled in-patient instruction
Multitasks efficiently in fast-paced clinical settings
High school diploma or equivalent required.
Completion of an accredited Medical Assistant program is a plus.
Certification (CMA, RMA, or equivalent) preferred.
1–2 years of clinical experience in a medical office preferred.

Responsibilities

Greet patients professionally and courteously, check patients in and out in accordance with Customer Service standards.
Collect all required patient information at check-in (NPP, insurance, ID, demographics, CCOF).
Maintain accurate and up-to-date patient charts, demographic, and insurance information in EMA.
Maintain a clean, organized, and professional reception area and restroom facilities
Schedule, confirm, and adjust patient appointments in accordance with company protocols.
Maintain and update provider schedules within organizational guidelines.
Anticipate and respond appropriately to schedule changes and extended wait times.
Verify primary and secondary insurance prior to scheduled visits following established protocols.
Accurately identify and differentiate HMO, PPO, POS, and Medicare plans and authorization requirements.
Enter correct payer ID, payer name, and address information into EMA.
Update and maintain the PA log, ensuring accuracy of codes and documentation.
Collect all required patient financial responsibilities, including co-pays, co-insurance, deductibles, and cosmetic payments.
Process cosmetic sales through Lightspeed POS.
Obtain and document CCOF forms when applicable.
Accurately document payment notes; balance and reconcile daily payments collected during each shift.
Prepare and generate superbills accurately and in a timely manner.
Maintain timely, professional, and consistent communication via Microsoft Teams, Klara, email, and phone during scheduled work hours
De-escalate and resolve patient concerns and grievances using effective, respectful communication techniques.
Ask every patient for a Google review in alignment with customer service guidelines.
Maintain strict compliance with HIPAA regulations and ensure confidentiality of patient information at all times.
Accurately close all daily tasks; ensure end-of-day documentation is complete and uploaded to the shared drive.
Support clinical and administrative staff with daily operational needs as assigned
Perform other duties as assigned to support overall clinic operations.
Provides high-quality customer service and adheres to quality control standards
Coordinates patient care per physician instructions and company policies
Escorts patients to exam rooms per company protocols
Prepares patients for exams by taking histories and explaining procedures
Conducts and documents patient intake
Assists in dermatologic procedures (biopsies, excisions, phototherapy, cosmetic treatments) using sterile techniques
Supports routine lab tests (e.g., skin scrapings, swabs)
Apply topical treatments or dressings under provider supervision
Captures clinical photos for documentation and comparison
Accurately documents patient care in medical records promptly
Send prescriptions during visits and verify accuracy with provider
Sterilizes instruments and keeps exam rooms clean by safety standards
Uploads and maintains pathology, AK, MOHS, and FBX logs
Verifies pathology log details (patient info, diagnosis, site, lab routing)
Keeps cancer logs current and accurate
Stocks rooms, monitors supplies, and alerts managers when low
Maintains strict patient confidentiality
Performs additional patient care tasks to support providers
Asking every patient for a google review.
Educate patients on skin care routines, including post-procedure care and sunscreen use.
Explain treatment plans and follow-up instructions to help patients understand their care journey.
Provide compassionate support for patients dealing with chronic skin conditions or cancer
Greetings and checks in patients, verifying personal and medical details
Collecting all pertinent information at check in (MIPS Questionnaire)
Updating the PA log, ensure codes are entered correctly.
Checks prescriptions throughout the day — verify, highlight, and confirm accuracy
Schedules appointments and manages follow-up and procedure calendars
Handles calls, messages, Klaras, Tandem, and responds to inquiries including medication refills and general questions
Makes timely outbound calls as needed
Processes prior authorizations and communicates with insurance providers
Orders and organizes medical supplies to maintain inventory levels
Attends meetings and completes assigned trainings timely