Medical Assistant

About the position

The Medical Assistant is responsible for the delivery of quality care to patients within the scope of practice defined by Heart of Florida Health Center. The Medical Assistant works in a medical clinic environment, which is generally indoors in a climate-controlled environment. The working environment may change somewhat between locations. Medical Assistants will be assigned to a home location, however, location assignments will change from time to time and the Medical Assistant must be able to cover at any location, as assigned, either temporarily or on a long-term basis.

Responsibilities

• Greets patients and visitors in a friendly, professional manner.
• Understands that our patients are our priority and maintains a respectful, pleasant, and polite demeanor at all times.
• Prepares pre-visit planning.
• Completes all tasks as outlined in EMR (i.e., jellybeans).
• Prepares examination and treatment room prior to and subsequent to provider examination.
• Maintains equipment and supplies in the exam room.
• Performs and records vital signs accurately.
• Documents in vaccine, laboratory, and medication inventory logs, as well as records refrigerator and freezer temperatures as required.
• Maintains inventory of supplies and/or informs designated person of any supplies that are needed on a regular basis.
• Actively participates in daily care team huddles.
• Performs peak flow, hemoglobin, urine dipstick, Accu-Check, pulse oximeter, visual acuity, and other in-office procedures as indicated during triage according to policy/procedure.
• Performs immunizations, injections, and lab draws as ordered by the provider.
• Documents all required notes, including patient history completely and timely.
• Interviews and records of medical history to include complete medication reconciliation at each visit.
• Enters lab requests into the computer, and ensures that results are received in a timely manner.
• Maintains quality and aseptic techniques using standard policies and procedures.
• Performs quality control tests per established protocol.
• Washes and prepares instruments for sterilization.
• Follows OSHA and infection control policies and procedures.
• Documents testing is done in the office in EMR for proper billing.
• Enters laboratory requisitions and pap tests accurately. Maintain a log of waived tests.
• Contacts patients to provide reports on completed tests.
• Documents disclosures of protected health information.
• Participates in care team huddles daily for efficient communication among the teams.
• Maps lab results through Document Import to appropriate orders for provider review.
• Obtains outside records for provider review.
• Assists providers during procedures/exams as necessary.
• Checks and responds to messages through the patient portal daily.
• Resolves patient issues as appropriate - notifies appropriate supervisor if unresolved.
• Performs routine housekeeping chores including daily cleaning of countertops, scales, and furniture in exam rooms.
• Documents/assists with processing referrals, including updates, in Referral Management.
• Faxes referrals, receives and processes faxes from labs and other test results.
• Copies and transmits We Care referrals.
• Utilizes resources in a cost-effective manner and charges supplies correctly.
• Places and returns calls as requested by Provider in a timely manner.
• Demonstrates priority setting and organizational skills.
• Exhibits punctuality and dependability in attendance and work habits.
• Performs CLIA-waived tests (to include hemoglobin and hemoglobin A1C) in the office as needed.
• Demonstrates knowledge and understanding of patient privacy rights (HIPAA). Maintains confidentiality of all medical, financial, and other sensitive materials and information in printed, electronic, or verbal form.
• Performs other duties as assigned by Center Nurse Manager or Chief Nursing Officer.

Requirements

• High School diploma or equivalent.
• State of Florida MA/ CNA Certification preferred.
• Spanish fluency is desirable, but not essential.
• Ability to effectively communicate and establish collaborative relationships with physicians, patients, clinic and administrative staff, and the public.
• Demonstrates knowledge and understanding of patient privacy rights. Maintains confidentiality of all medical, financial, and other sensitive materials and information.
• One (1) year of medical office, clinic, or hospital experience is preferred.