A Medical Assistant (MA) is the liaison between the healthcare provider and the patient assisting both while gathering pertinent, timely and confidential information to ensuring a positive patient encounter.
Prepares for the day in advance, including but not limited to schedule preparation and planning appointment needs prior to patient arrival
Helps the provider keep up with huddle patients
Greets and rooms patient, ensuring their comfort and answering questions as able
Performs all functions necessary to prepare for provider entry, including but not limited to: obtaining vitals, chart preparation and administering immunizations, medication and/or injections as necessary
Performs lab draws if phlebotomist is not available
Translates, if able, and/or chaperones as necessary
Discharges patient as necessary reiterating follow-up needs
Assists with additional office procedures as requested or required
Schedules appointments and faxes requisitions to the appropriate facility for appointment or testing purposes
Retrieves, records, distributes or files incoming clinical information as necessary
Responds to information requests such as prior authorizations or pre-certifications and searches charts and/or EMRs to obtain the clinical information needed in order to complete and/or simplify paperwork received in order to obtain the provider's 'sign off' as required
Helps the provider communicate test results to the patient along with any additional information deemed appropriate or necessary to share
Ensures that the entire unit is running smoothly by observation and taking corrective measures as necessary
Acts as the 'go to' person for providers in the department
Performs and/or assists with training needs as requested or required
Cleans and stocks exam rooms; appropriately communicates needs for ordering purposes
Answers phones as necessary and checks messages; responding appropriately and in a timely fashion
Documents as necessary in patient's chart and electronic medical record
Other duties as assigned
Medical Assistant Certification required
1 to 2 years clinical experience; medical office experience preferred
Bilingual (Spanish/English) language skills helpful