Medical Assistant

ChenMed•Orlando, FL

1d•Onsite

About The Position

We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Care Promoter 1 is an unlicensed medical professional cross-trained to perform routine administrative and clinical tasks to keep the medical centers running smoothly. The duties of Care Promoter 1 vary from setting to setting, depending on the size, location and type. In addition to administrative duties, Care Promoters perform clinical duties under direct physician supervision in accordance with state medical practice acts. The Care Promoter 1 is an integral member of a Physician-lead Care Team that is focused on providing excellent and comprehensive primary care for a specific population of patients. ChenMed is a family-owned, family-oriented organization committed to bringing superior health care to moderate-to-low-income seniors. Our vision is to positively change American healthcare through primary care innovation for the neediest populations. Our mission is to provide a convenient, patient-centered environment that fosters enduring relationships between doctors, staff and patients and delivers superior outcomes and a compassionate experience. We will create a healthcare system specifically for our patients' needs through dedicated doctors, a supportive team, and customized technology, and achieve value through scalable innovation, resourcefulness and accountability. Our patient promise is that you are the reason we are here. Your coordinated healthcare and well-being is our focus. Like a member of our family, we will take care of you in good times and in times of need.

Requirements

Excellent interpersonal and customer service skills with a heart of compassion and empathy towards our patients and families
Exceptional oral and written communication skills, time management skills and organizational skills
Ability to effectively collaborate and partner with team members, including physicians and other clinicians, market leaders, center managers, nurses, case managers, front desk staff, center managers, and market leaders
Mindset focused on resolving problems for patients and achieving team goals
Knowledge of medical products, terminology, services, standards, policies and procedures
Skilled in basic phone and computer operation
Must be detail-oriented to ensure accuracy of reports and data
Ability to maintain effective and organized systems to ensure timely patient flow
Ability to act calmly in busy or stressful situations
Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
Ability and willingness to travel locally and/or regionally up to 10% of the time to assist in covering other centers, as needed
Spoken and written fluency in English

Responsibilities

Measures and records patient vital signs; records patient interview and medical history.
Catalogs and communicates patient needs to the PCP, Clinician, Specialist and/or other clinical personnel.
Prepares patients for examinations and performs routine screening tests; assists physician with exams; explains treatment procedures and physicians' instructions to patient.
Observes patients and reports any changes in patient conditions to the PCP, Clinician, Specialist and/or other clinical personnel.
Perform non-critical medical and therapeutic procedures based on medical instructions.
Collects phlebotomy and other lab specimens; performs basic waived lab tests.
Prepares and administers medications; changes dressings, applies bandages, removes sutures and other first aid procedures; uses CPR skills when necessary, all under physician supervision.
Maintains supplies, equipment, stocks and sterilizes instruments; practices OSHA safety standards; performs accurate, legal, and ethical documentation at all times.
Processes patient phone messages, returning calls and routing them to other team members as appropriate; calls patients to obtain and relay pertinent information for the physician.
Upon physician approval and authorization, calls in prescriptions to the pharmacy.
Uses communication skills with appropriate medical terminology; and follows appropriate legal and ethical professional conduct; authorized individuals will use the ChenMed Rx system to support physician medication dispensing.
Provides health coaching to a defined group of patients to support healthy lifestyle choices.
Follows up with coached patients via weekly calls.
Performs other duties as assigned and modified at manager’s discretion.