Medical Assistant

CenterWell•Richardson, TX

1d•Onsite

About The Position

The Medical Assistant serves as the initial point of contact for patient care, encompassing both administrative and direct patient care responsibilities. This role involves performing advanced administrative, operational, and customer support tasks, requiring independent initiative and judgment. Clinical duties include discussing symptoms, obtaining vital signs, administering medications and vaccines, performing phlebotomy, collecting specimens, conducting diagnostic screening tests, sterilizing and cleaning equipment, and maintaining examination rooms. The Medical Assistant is also responsible for documenting information in the electronic medical records system and collaborating with Physicians and Advanced Practice Providers. Direct patient care delivery is dependent on active certification. The position requires interpreting and adapting procedures, processes, and techniques, with decisions typically focusing on methods and tactics for administrative tasks and prioritizing requests. Leveraging previous experience and a deep understanding of administrative processes and organizational knowledge, the Medical Assistant is expected to possess advanced skills, contribute to process improvement, provide in-depth training, and offer advanced guidance and mentoring to other Medical Assistants. This role is part of CenterWell Senior Primary Care, which focuses on providing proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, and minor injury treatment. CenterWell's care model emphasizes personalized experiences, taking time to understand and address all factors impacting patient well-being through integrated care teams. CenterWell, a Humana company, is a leading healthcare services business dedicated to creating integrated and differentiated experiences for patients, focusing on high-quality, accessible, comprehensive, and personalized care. As the largest provider of senior-focused primary care, home healthcare, and integrated home delivery, specialty, hospice, and retail pharmacy services, CenterWell addresses the physical, emotional, and social wellness of its patients.

Requirements

Certified or Registered Phlebotomy experience
Medication/vaccine administration experience
1+ years MA experience
High school diploma or equivalent
CPR Certified
Required to be screened for TB (Tuberculosis) as this role is considered patient facing

Nice To Haves

1+ years MA experience in PCO center
Value Based Care experience including knowledge of HEDIS, CPT/ICD coding, and CAHPS/HOS Patient Experience
Bilingual proficiency in English and Spanish - must pass proficiency exam prior to foreign language communication

Responsibilities

Serve as the first contact for patient care
Perform administrative responsibilities
Perform advanced administrative, operational, and customer support tasks requiring independent initiative and judgment
Perform clinical responsibilities such as discussing symptoms and obtaining vital signs
Administer medications and vaccines
Perform phlebotomy
Collect specimens
Perform diagnostic screening tests
Sterilize and clean equipment
Maintain examination rooms
Document information into the electronic medical records system
Collaborate with Physicians and Advanced Practice Providers
Deliver direct patient care dependent on what active certification allows
Contribute to process improvement
Deliver in-depth training
Provide advanced guidance/mentoring to other Medical Assistants