Medical Assistant

HonorHealth • Peoria, AZ

4h • Onsite

About The Position

HonorHealth is one of Arizona’s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 17,000 team members, 3,700 affiliated providers and close to 2,000 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. The Medical Assistant provides general front and back office support to professional staff. This role involves escorting patients to exam rooms, maintaining clean and well-stocked rooms, and handling medical front and back office procedures. The Medical Assistant provides quality phone service, schedules patients, answers messages promptly, and maintains accurate patient information and medical records. Under the direction of a Provider, the Medical Assistant performs various duties related to patient examination and treatment, potentially specializing. The MA takes a proactive approach to serve the patient population, performs clerical support duties including reception, telephone, scheduling, message management, and data input, and provides care according to organizational policies and protocols. The MA works within a team model to enhance the patient experience, improve communication and access to care, and support processes for patient satisfaction.

Requirements

• High School Diploma or GED
• Completion of a MA training program
• Basic Life Support (BLS) - Certification
• Have a current Fingerprint Clearance card, or within seven (7) working days after employment shall apply and be eligible for a Fingerprint Clearance Card (Pediatric Behavioral Health Sites ONLY)
• Completion of an approved training program OR completion of an unapproved training program and successfully passes the medical assistant examination administered by a certifying organization accredited by either the National Commission for Certifying Agencies or the American National Standards Institute as described by the Arizona Administrative Code (Chapter 16 – Arizona Medical Board - R4-16-401 and R4-16-101) OR completes a United States Armed Forces medical services training program

Nice To Haves

• 6 months experience as a Medical Assistant
• Medical Assistant Certification (e.g., CMA, CCMA, RMA)

Responsibilities

• Provides general front and back office support to professional staff.
• Escorts patients to exam rooms.
• Maintains clean, neat and well-stocked exam rooms.
• Must have knowledge of medical front and back office procedures.
• Provides quality phone service by scheduling patients or referring caller to appropriate party.
• Answers phone messages from patients promptly.
• Maintains patient information that is accurate and charts/paperwork are filed correctly.
• Maintains medical records.
• Performs a variety of duties in connection with the examination and treatment of patients under the direction of a Provider.
• May be assigned to a specialist.
• Takes a pro-active approach utilizing available resources to best serve the patient population.
• Performs a variety of clerical support duties including receptionist, telephone, scheduling, message management and data input.
• Utilizes knowledge and skill to provide appropriate care in accordance with the organization's policies, procedures and protocols and Arizona validated competencies.
• Works in a team model to improve the patient's experience, create better communication and access to care, and support processes that will improve patient satisfaction.
• Prepares treatment rooms for examination of patients.
• Escorts the patient to the examining room, obtains a brief history, documents chief complaint takes vital signs to include weight and temperature.
• Preps the patient for exam, assists the physician/clinician on exams and any special procedures.
• May travel to off site locations to perform diagnostic testing and assist in physical exam components, TB testing, Injections, phlebotomy and others.
• May administer and record injections and TB testing under the supervision and order of the physician.
• Performs venipuncture and obtains specimens, performs CLIA waived lab tests.
• Performs office procedures including, but not limited to, PFT, UDS, EBT, EKG, fit testing, within the scope of practice as directed by provider.
• Receives telephone calls from patients, pharmacy and others; documents and relays information to provider for action.
• Phones pharmacy with approved medication orders/refills.
• Performs a variety of front office duties as needed, including, but not limited to, reception, telephone, chart maintenance, insurance forms and scheduling.
• Organize and communicate with insurance companies for authorizations for therapies, testing and specialist referrals.
• Provides appropriate referrals to case management for employees.
• Performs other related duties as assigned.

Benefits

• SIGN-ON BONUS of up to $2,000
• Diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives.
• HonorHealth will reimburse the cost of the successful completion of the certification exam.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees