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Martin’s Point Health Care•Gorham, ME

About The Position

Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015. Position Summary We are always looking to connect with talented Medical Assistants to support our growing teams. This posting is for ongoing and future openings across our health care centers. While a specific location may not have an immediate vacancy, qualified candidates who apply will be considered as opportunities become available. If you are passionate about patient care, teamwork, and professional growth, we encourage you to apply and join our talent community. Our recruiting team will be in touch when a position that matches your experience and interests opens. Curious what it’s really like to work here? Watch this quick video and meet our team. https://vimeo.com/1120138392/06c155b2d4 Job Description Clinical Support staff work collaboratively with all members of the care team providing world class service to both the patients and staff of Martin’s Point. This is accomplished by: Working to actively enhance patient relationships and loyalty Pre-planning for patient visits Managing visit cycle time, office workflows, and patient access (phone, scheduling) Assisting assigned provider and care team with rooming and patient care procedures, including electronic documentation Coordinating patient activities that support managing the targeted population’s health Clinical Support staff will receive day-to-day clinical direction from the on-site RN Clinical Operations Leads, Clinical Managers or Clinical Quality Specialists

Requirements

High School diploma or equivalent
For Clinical Support I : Must hold a current MA certification by AAMA, AMT, NHA or NCCTand retain active certification for duration of employment.
Completion of a two year accredited Medical Assistant Program/Associate Degree is preferred.
For Clinical Support II : Completion of Licensed Practical Nurse program and an active, unrestricted LPN license required.
Basic Life Support (BLS) certification is required
Related experience in a physician's office, medical setting or outpatient clinic required.
Demonstrated ability to: Identify necessary equipment and materials for patient visits
Room patients in accordance with established protocol and visit purpose
Obtain and record vital signs.
Prepare and conduct EKGs, PFTs, eye and auditory screening, and ear lavage
Assist patient with peak flow
Prepare patient health information via electronic records
Schedule patient appointments
Proper preparation of lab specimens
Perform and document immunizations and injections
Administer allergy shots; assess patient response (with or without provider direction depending on license) and document.
Perform prescription refill per protocols
Report lab results per protocol

Responsibilities

Facilitates patient-centered visit by ensuring proper screening, documentation, and/or testing has been completed.
Ensures all consults and charts are scanned, downloaded and communicated in preparation for patient contact.
With provider supervision, work in provider desktop, review and assist in Health Matrix and other population health management functions.
Coordinates and manages provider’s desktop activity (i.e., lab result reporting, phone calls, order entry, RX processing, and outreach efforts) following standard processes and protocols in oversight of meeting provider and patient needs.
Triages as directed by protocols.
Performs direct patient care services in accordance with clinical protocols in a patient-centered manner.
Ensure provider schedule meets the needs of patients (visit and non-visit).
Participates in daily huddles and regular team meetings to improve workflows and contribute to improving patient population outcomes.
Performs and documents necessary ancillary tests such as EKGs, PFTs, Peak Flow Rates, Rapid Strep, HCG’s, Glucose Checks, INR’s, and H. Pylori Testing.
May perform various waive lab tests as ordered by provider.
Performs and documents lab specimen collection/processing, eye screening and audiology screening in accordance with current protocols and policies.
Depending on level of licensure, may administer immunizations, allergy shots and medications in accordance with current protocols ensuring level and scope of practice standards.
Ensure exam rooms are prepared for patient visits, including equipment operability, supply inventory, and cleanliness utilizing standard stocking procedures.
Ensure patient care equipment operates in accordance with quality standards.
Provides patient education in support of patient visit and ongoing care.
Assist with orientation and training of new staff members.
Maintain clinical/technical skills and knowledge through ongoing development and continuing education.