MEDICAL ASSISTANT

Avow Hospice•Naples, FL

19h•Onsite

About The Position

Medical Assistants help patients by providing information, services, and assistance. Other duties include obtain medical records; maintaining medical supplies inventory; coordinating equipment needs for patients; appointment scheduling; answering phones. Employee provides superior customer service to all patients, family members, physicians and staff. Prior back and front office experience, taking patient medical history and vitals, obtain medical records, assist with medication refills and authorizations, triage phone calls for providers, maintain medical supplies and assist with scheduling and front office duties.

Requirements

Minimum of 1 year experience with a focus on details, knowledge and understanding of medical office procedures, familiarity with medication refills and triaging for the providers.
Medical Assistant certificate program or an Associate of Science in Medical Assisting program
Medical Assistant Certification.
Basic Life Support (BLS) certification required for healthcare.
Valid driver’s license and Automobile Insurance
Communication skills of reading, writing, and speaking in English.
Ability to handle multiple tasks.
Great communicator able to deal tactfully and professionally with patients, families, agencies, staff and physicians.
Recognizes emergencies and appropriately responses using standard operating procedures and critical thinking skills.

Nice To Haves

Bilingual is preferred.
Bilingual Spanish preferred.

Responsibilities

Verifies patient information by interviewing patient; recording medical history; confirming purpose of visit.
Prepares patients for examination by taking blood pressure, respirations, heart rate, weight, and temperature; and any other requested vital signs; reporting patient history summary.
Assists in examination and treatment of patients under the supervision of the medical provider.
Obtain patient information and maintains patient confidence by completing and safeguarding medical records; keeping patient information confidential.
Assist with release and tracking of medical records request.
Ensuring that all HIPAA Regulations and Policies following Federal, State and Organizational policies.
Provides medication instruction per Physician/APRN/RN.
Prepares exam rooms for patient visit.
Coordinates equipment needs for patients.
Coordinates referrals for patients to Home Health Agencies and other medical specialties
Assist with scheduling follow up appointments.
Triage of patient, family, pharmacy phone calls.
Uses an electronic medical record and automated schedule system to prepare and maintain patient records
Ability to handle multiple tasks.
Great communicator able to deal tactfully and professionally with patients, families, agencies, staff and physicians.
Obtains detailed information by telephone or electronically
Serves as a liaison between patient/family/provider.
Maintains safe, secure, and healthy work environment by establishing and following standards and procedures; complying with legal regulations.
Keeps supplies ready by inventorying stock; placing orders; verifying receipt.
Keeps equipment operating by following operating instructions; troubleshooting breakdowns, maintaining supplies; performing preventive maintenance; calling for repairs.
Provides general program-specific information to callers (patients) within the scope of knowledge and authority.
Updates job knowledge by participating in educational opportunities; reading professional publications.
Serves and protects the palliative care practice by adhering to professional standards, policies and procedures, federal, state, and local requirements.
Enhances practice reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
May provide general administrative support and coordination for all aspects of patient care for both new and/or established patients, including filing, document preparation and scanning, data entry, creating reports, telephone support.
Performs independent patient and outside provider call triaging and assist in directing patient flow.
Recognizes emergencies and appropriately responses using standard operating procedures and critical thinking skills.
Resolves issues directly or ensures appropriate management of call by others
Adheres to the Avow Care Services Compliance and Ethics Program.