Medical Assistant

Heart City Health•Elkhart, IN

2h•Onsite

About The Position

A Medical Assistant (MA) serves as the primary link between healthcare providers and patients, facilitating communication and assistance for both. This role is crucial for gathering relevant, timely, and confidential information to ensure a positive and efficient patient experience.

Requirements

Medical Assistant Certification required
1 to 2 years clinical experience
Excellent communication skills; active listening as well as written and oral comprehension/communication skills; Gives full attention to what individuals are saying, understands the point being made, asks appropriate questions to gain better knowledge of situation(s) and repeats information to ensure understanding
Excellent customer service skills; actively seeks ways to assist internal and external customers within the scope of assigned duties
Good basic mathematical skills; uses a calculator or other means to accurately figure all transactions
Good computer skills; Outlook, Windows, Microsoft Office applications
Good time management skills; self evaluates the use of time and understands how others may be affected
Cultural diversity awareness and skills; respects all people regardless of race, nationality or social standing
Ability to work independently (self motivating) and as a team member
Ability to develop a collaborative therapeutic alliance with individuals and make accurate professional judgments
Ability to build and maintain effective working relationships with co-workers, providers, managers, patients and vendors
Familiarity with local community resources for patients with chronic disease
Knowledge of health promotion and disease prevention methods related to routine health care and teaching methods designed to address the needs of patients with chronic, disabling health conditions
Familiarity with Patient-Centered-Medical-Home concepts
Problem sensitivity skills; empathetic/understanding
Deductive reasoning and problem-solving skills
Organized and detail oriented

Nice To Haves

EMR exposure preferred
medical office experience preferred
Bilingual (Spanish/English) language skills helpful

Responsibilities

Prepares for the day in advance, including but not limited to schedule preparation and planning appointment needs prior to patient arrival
Helps the provider keep up with huddle patients
Greets and rooms patient, ensuring their comfort and answering questions as able
Performs all functions necessary to prepare for provider entry, including but not limited to: obtaining vitals, chart preparation and administering immunizations, medication and/or injections as necessary
Performs lab draws if phlebotomist is not available
Translates, if able, and/or chaperones as necessary
Discharges patient as necessary reiterating follow-up needs
Assists with additional office procedures as requested or required
Schedules appointments and faxes requisitions to the appropriate facility for appointment or testing purposes
Retrieves, records, distributes or files incoming clinical information as necessary
Responds to information requests such as prior authorizations or pre-certifications and searches charts and/or EMRs to obtain the clinical information needed in order to complete and/or simplify paperwork received in order to obtain the provider’s “sign off” as required
Helps the provider communicate test results to the patient along with any additional information deemed appropriate or necessary to share
Ensures that the entire unit is running smoothly by observation and taking corrective measures as necessary
Acts as the “go to” person for providers in the department
Performs and/or assists with training needs as requested or required
Cleans and stocks exam rooms; appropriately communicates needs for ordering purposes
Answers phones as necessary and checks messages; responding appropriately and in a timely fashion
Documents as necessary in patient’s chart and electronic medical record
Other duties as assigned