Medical Assistant

Roosevelt General Hospital•Portales, NM

4d•Onsite

About The Position

Provide direct and indirect patient care services that meet the psychosocial, physical and general aspects of care; meets the communication needs of patient and family; provide care that reflects initiative and responsibility indicative of professional expectations, under the supervision of a Registered Nurse. Maintain regulatory agency requirements, nursing and hospital policies, procedures and standards. Answer phone calls incoming to the clinic by patients and send each provider/MA/Nurse messages about patient’s needs or concerns. To return calls to patients regarding concerns/questions/request per direction for provider. Communicate with physicians and team members about changes in patient’s clinical condition, including results of diagnostic studies and symptomatology. Must be able to respond quickly and accurately to changes in condition or response to treatment and able to perform general medical assistant duties in all departments with adequate supervision. To provide safe, courteous and competent patient care.

Requirements

High school graduate or equivalent
Basic Life Support (BLS) certification or ability to obtain within thirty (30) days from hire
Adhere to dress code, appearance is neat and clean.
Complete annual education requirements.
Maintain patient confidentiality at all times.
Report to work on time and as scheduled.
Wear identification while on duty.
Maintain regulatory requirements, including all state, federal and local regulations.
Represent the organization in a positive and professional manner at all times.
Comply with all organizational policies and standards regarding ethical business practices.
Communicate the mission, ethics and goals of the organization.
Participate in performance improvement and continuous quality improvement activities.
Attend regular staff meetings and in-services.
Knowledge of medical assistant duties
Must have an enthusiastic and positive attitude
Possess a genuine desire to help RGH become an exemplary hospital in the surrounding community and the state
Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude
Ability to manage multiple and simultaneous responsibilities and to prioritize duties/tasks
Ability to initiate communication with patients, their families and hospital visitors
Must have excellent customer service and communication skills with the ability to effectively calm patients and be able to deal with distressed and/or agitated patients and their families
Must have a professional demeanor and excellent public relations skills
Willingness to develop or improve public speaking skills
Must have excellent oral and written skills with accuracy, clarity and efficiency
Must be dependable and on time
Possess good 'people skills' for building relationships with colleagues at all levels
Ability to plan and prioritize workload to meet deadlines
Working irregular hours
Work in varying degrees of temperature (heated or air conditioned)
Work under stressful conditions
Physically demanding, high-stress environment
Exposure to blood and body fluids, communicable diseases, chemicals, radiation, and repetitive motions
Pushing and pulling heavy objects on a consistent basis
Full range of body motion including handling and lifting objects on a consistent basis
Manual and finger dexterity on a consistent basis
Hand and eye coordination
Standing and walking for extensive periods of time
Full range of body motion including handling and lifting patients Corrected vision and hearing to within normal range
Position requires reaching, bending, stooping, and handling objects with hands and/or fingers, talking and/or hearing, and seeing.

Nice To Haves

Medical terminology knowledge preferred.
Experience in medical field preferred

Responsibilities

Promote the mission, vision, and values of the organization
Interact professionally with patients, families, and healthcare teams
Answer telephones
Use computer applications
Schedule appointments
Take medical histories and complete medical questionnaires
Prepare patients for examinations
Explain treatment procedures to patients
Assist the physician during examinations
Collect and prepare laboratory specimens
Perform basic laboratory tests
Prepare and administer intramuscular, intradermal, and subcutaneous injections, including vaccinations/immunizations, as directed by a physician or other licensed provider (e.g. nurse practitioner or physician assistant)
Instruct patients about medication and special diets
Perform electrocardiograms
Wound care and dressing changes
Transmit prescription refills as directed
Code and fill out insurance forms
Participate in continuous quality improvement activities
Arrange hospital/ED admissions and laboratory services
Update and file patient medical records
Process patient communication (verbal, paper, telephone, fax correspondence)
Referral submission and completion (DME, wound care/PT, Home Health/Hospice, and medication prior authorizations)
Attend monthly training sessions
Must be able to work off peak hours, occasionally, (on-call rotation, required)
Adhere to regulatory standards, policies, and procedures
Maintain patient confidentiality at all times
Performs other duties as assigned.