Medical Assistant

American Family Care • New Britian, CT

22h • Onsite

About The Position

At American Family Care, Medical Assistants are the core of the clinic, combining clinical skills, patient service, and front-desk/insurance verification expertise to ensure smooth operations. This role involves triaging patients, performing clinical tasks such as venipuncture and point-of-care testing, assisting with minor procedures, and managing front-desk duties like patient registration, insurance verification, and co-pay collection. The ideal candidate thrives in a fast-paced urgent care or medical office environment, is adaptable, and prides themselves on accuracy and compassion. American Family Care (AFC) is a leader in convenient, patient-centric healthcare, with over 250 clinics and 800 in-network physicians serving more than 6 million patients annually. Recognized as one of the fastest-growing companies in the U.S., AFC's mission is to provide the best healthcare in a kind, caring, and economical manner, at convenient times and locations. The company offers opportunities for growth and fulfilling work in the healthcare industry. It is noted that positions may be for company-owned or franchise locations, with franchise locations having their own employment policies, compensation, and benefits.

Requirements

• Completion of an accredited Medical Assistant program
• Active national MA certification (CMA, RMA, CCMA, or equivalent) at hire
• At least 1+ year of experience with insurance verification and patient registration
• Current Basic Life Support (BLS) certification (or ability to obtain before starting)
• EMR proficiency
• Comfort with payer portals (e.g., Waystar)
• Proven venipuncture and specimen collection skills
• Must successfully pass a drug screen and criminal background check as a condition of employment
• Full availability including ability to work evenings/weekends and float to nearby centers as needed

Nice To Haves

• Urgent care or emergency room experience highly valued
• Experity EMR preferred

Responsibilities

• Greet and triage patients, collect vitals/histories
• Perform venipuncture and CLIA-waived point-of-care testing (COVID, flu, strep, glucose, A1C, UA, etc.)
• Assist with minor procedures, wound care, EKGs, and nebulizer therapy
• Register patients, verify insurance eligibility, determine financial responsibility, collect co-pays
• Reconcile payment logs and maintain EMR accuracy
• Educate patients on both clinical procedures and financial expectations
• Provide clear discharge instructions
• De-escalate concerns with empathy and professionalism
• Participate in daily huddles
• Maintain compliance logs (crash cart, fridge temps, etc.)
• Support infection-control and HIPAA standards

Benefits

• Competitive pay and benefits package
• Opportunities for professional growth and cross-training
• Collaborative, supportive, patient-first team culture
• Make an impact by delivering The Right Care. Right Now.
• Comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more (for company-owned locations)

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees