Medical Assistant

Eisenhower Health•Rancho Mirage, CA

1d•Onsite

About The Position

This position coordinates the care of patients, from escorting them to exam rooms, performing vital signs, preparing them for exams and discharge, and ensuring accurate documentation of patient care activity. The role involves assisting providers with patient preparation, examinations, and diagnostic testing, processing referrals, preparing EMR charts, gathering pertinent patient data, and placing orders for films, labs, and other studies. The Medical Assistant also collaborates with patient scheduling, answers patient questions and requests, handles faxes and copies for insurance and other offices, responds to pharmacy requests, and manages phone calls and voicemails. Additionally, the role includes maintaining exam rooms, assisting with medical and office supplies, obtaining signatures on documents, and performing other assigned duties within the scope of practice. Eisenhower Health has been a leader in healthcare for the Coachella Valley since 1971, continuously growing and expanding its services and facilities.

Requirements

High school diploma, GED or higher level degree
Medical Assistant course completion if hired after March 1, 2025
American Heart Association BLS
Ability to adapt quickly to changing priorities and unexpected situations
Ability to communicate and interpret using medical terminology
Ability to create a welcoming environment for patients and visitors, demonstrating empathy and respect in all interactions
Ability to effectively communicate in a positive and professional manner
Ability to handle difficult and stressful situations in a calm and professional manner
Ability to operate general office equipment (i.e., computer, printer, scanner, telephone, etc.)
Ability to organize information or data to facilitate easy retrieval and use
Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant software applications
Critical thinking skills
Self-starter; driven to take action without needing prompting
Written and verbal communication skills

Nice To Haves

Medical Assistant Certification
Healthcare experience

Responsibilities

Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
Assists patients to exam/procedure rooms; obtains medical and social history, vital signs, height and weight, allergy information, medication reconciliation information and records data in electronic health record (EHR); records information accurately and timely in EHR.
Assists providers by ensuring that appropriate preparation, examination and diagnostic testing occur without error and without delay.
Processes patient referrals to other provider offices.
Prepares patient electronic medical record (EMR) charts timely and accurately.
Gathers reports, labs, studies or other data pertinent to upcoming patient appointments.
Places order for films, labs and other studies as appropriate, timely and accurately.
Collaborates with patient scheduling and schedules patients as needed.
Answers all patient questions and requests timely and appropriately.
Faxes and copies necessary information to insurance companies, other provider offices and facilities as necessary.
Responds to patient pharmacy requests in collaboration with providers.
Answers phones, retrieves voicemail messages and returns calls timely and appropriately.
Maximizes use of free time between patients by cleaning and stocking rooms, copying documents and filing; assists with medical and office supplies inventory and/or ordering.
Obtains provider or patient signatures on appropriate documents.
Accepts responsibilities only within scope of practice.
Maintains and practices professional boundaries with all patient interactions.
Performs other duties as assigned.