Medical Assistant

Beth Israel Lahey Health•Brookline, VT

19h•Onsite

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Medical Assistant reports to the Practice Manager or Ambulatory Practice Coordinator with input from assigned physician(s), nurses or other health care providers. This role is responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations. The position provides support to the practice for population management by tracking and monitoring individual process and outcome measures for eligible managed care and Medicare patients who have chronic diseases such as diabetes, cardiovascular disease, and depression. It acts as a key resource to the practice for the management of registries of patients who have chronic diseases to ensure that they receive the required testing and medical management to promote optimal health and clinical outcomes. The Medical Assistant reviews registries with PCPs to determine the next phase in patient care, facilitates appointment scheduling, telephone outreach and patient education, and coordinates the distribution of patient reminder letters on behalf of PCPs.

Requirements

High School diploma or GED required
Medical Assistant Certificate
1-3 years related work experience
Basic familiarity with computers
Ability to navigate at a basic level within web-based applications
Ability to communicate clearly and effectively in written English with internal and external customers
Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers
Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations
Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members
Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving
Ability to remain calm in stressful situations
Competent to provide patient care to the following age groups: Neonatal:Birth to 6 months, Youth: 6 months to 16 years, Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -
Vaccinated against influenza (flu)

Nice To Haves

Experience with provider relations/IPA or PO, and a familiarity with standard quality measures, e.g., HEDIS
Familiarity with different electronic medical records, including WebOMR

Responsibilities

Provides support to the practice for population management by tracking and monitoring individual process and outcome measures for eligible managed care and Medicare patients who have chronic diseases such as diabetes, cardiovascular disease, and depression.
Acts as a key resource to the practice for the management of registries of patients who have chronic diseases to ensure that they receive the required testing and medical management to promote optimal health and clinical outcomes.
Reviews registries with PCPs to determine the next phase in patient care.
Facilitates appointment scheduling, telephone outreach and patient education.
Coordinates the distribution of patient reminder letters on behalf of PCPs.
Greets patients and serves as a communication resource.
Asks appropriate questions and solves problems.
Takes complete and accurate information from patients in person and by phone, prioritizing and communicating the information to providers appropriately.
Responds quickly and courteously to phone calls and requests.
Seeks assistance from supervisor and others appropriately.
Greets patients and escorts to exam rooms.
Ensures availability of x-rays, lab slips, medical records and other pertinent info.
Obtains vitals, weight, blood pressure, pulse and temperature, performs EKGs, injections and/or phlebotomy, and assists providers.
Performs departmental screening, lab tests and specimen collection.
Implements quality control standards.
Provides patients with relevant instructions for specific tests and procedures.
Performs or assists with routine procedures under proper supervision as directed by physician, Nurse Practitioner.
Schedules follow-up tests and appointments.
Arranges patient transport as needed.
Sorts/distributes lab results daily to appropriate physician or nurse practitioner.
Maintains patient confidentiality.
Assists with procuring medical records.
Ensures patient records and relevant documents filed in the record have appropriate patient identification.
Adds new medications to patient record in EMR system.
Assemble records according to BIDHC/APG policy and as standards are defined by the Joint Commission of Accreditation of Health Care Organizations (JCAHO).
Ensures that equipment and supplies necessary to carry out patient care activities are available and usable and the environment is clean and organized.
Maintains an unobstructed area for patient access.
Cleans rooms after patient usage and ensures appropriate disposal of contaminated materials.
Tracks, orders and maintains supplies and equipment, restocks supplies.