Medical Assistant | Personal Injury

NEO Surgical Group•Orlando, FL

About The Position

We are a dynamic and expanding personal injury medical facility specializing in pain management, physical rehabilitation, and outpatient procedures. Our dedicated multidisciplinary team focuses on delivering compassionate, evidence-based care to patients recovering from accidents and injuries. As we grow, we are looking to add a reliable and skilled Medical Assistant to our team who can also take on key front desk responsibilities to support our clinic's day-to-day operations. Position Overview: The Medical Assistant & Front Desk Support role is designed for someone with exceptional clinical and administrative skills, and the ability to balance both direct patient care and important office duties. This person will support both clinical and front desk functions, ensuring the clinic runs smoothly, patients receive timely care, and office operations are organized and efficient.

Requirements

Certified or Registered Medical Assistant (preferred but not required).
Prior experience in medical assisting or front desk duties is a plus; training will be provided for the right candidate.
Strong attention to detail and excellent multitasking abilities.
Ability to maintain a calm and professional demeanor under pressure.
Flexible schedule with availability to work Saturdays and travel between clinic locations as needed.
Employment for this position is contingent upon successful completion of a background screening. All offers of employment are conditional until the background check process has been completed and cleared.

Nice To Haves

Experience assisting with minimally invasive procedures using a C‑arm is a plus but not required (training provided).
Bilingual is a plus - we are specifically looking for a Creole speaker.

Responsibilities

Take vital signs, venipuncture, specimen collection, assist with durable medical equipment (DME) and post‑operative wound care.
Assist physicians during minimally invasive procedures using a C‑arm, ensuring proper positioning and support for optimal imaging and procedure execution.
Ensure procedure rooms and equipment are prepared, clean, and ready for use.
Monitor and support patients during and after procedures, assisting providers as needed.
Accurately and promptly document patient information in the Electronic Health Record (EHR).
Greet patients in a warm, professional manner and assist with check‑in/check‑out procedures.
Schedule appointments, follow‑ups, and medical procedures efficiently to optimize patient flow.
Manage patient intake and verify insurance and other relevant information.
Answer patient phone calls and inquiries with clear and empathetic communication.
Communicate procedure instructions and appointment reminders.
Assist with administrative tasks such as filing, scanning, and organizing patient charts.
Ensure smooth operations by managing front desk duties, including patient check-in, check-out, and ensuring patient forms are completed.
Handle office tasks such as maintaining inventory of medical supplies and ensuring clinic operational needs are met.
Float between multiple office locations as needed, providing support wherever required.
Collaborate effectively with both clinical and administrative teams to provide seamless patient care and optimize clinic workflow.