Medical Assistant

ArchWell Health • Milwaukee, WI

21h • Onsite

About The Position

The Medical Assistant (MA) plays a critical role in supporting the Primary Care Provider (PCP) day-to-day and ensuring efficiency in the care provided to patients within ArchWell Health's clinical care team. This team is focused on delivering excellent and compassionate primary care and coordinating care with the broader healthcare delivery system. MAs will work closely and collaboratively with teammates to greet and room ArchWell Health members, assisting in assessing patient’s health conditions, including performing routine diagnostic testing during appointments. An MA-Float may be required to provide coverage outside of their primary center. ArchWell Health is dedicated to creating a community of caring to help members, primarily seniors over 60, stay healthy and engaged. The company focuses on strong provider-patient relationships, routine wellness, and active lifestyles to provide a higher level of care and better quality of life. Their value-based care model aims to prevent illnesses and keep members healthy and happy, delivering best-in-class primary care at comfortable, accessible neighborhood centers that foster a vibrant, wellness-focused community.

Requirements

• Must possess a high degree of emotional intelligence and integrity, driven and focused work ethic.
• Self-starter with the ability to think creatively and work effectively.
• Ability to work effectively with various seniorities and diverse populations including staff, providers, members, family members, insurance carriers, vendors and market leadership.
• Strong communicator that is customer oriented.
• Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects.
• Experience with claims/quality reports and analytical software packages.
• Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software.
• Ability to travel on occasion for company meetings.
• High school diploma or equivalent education (GED) required.
• Graduation from a nationally accredited Medical Assistant program OR comparable healthcare vocational training (i.e. foreign-trained physician, paramedic, etc.) required.
• A minimum of 1 year work experience as a Medical Assistant.
• BLS for Healthcare Providers required.
• EClinical Works or similar EMR experience.

Nice To Haves

• 6+months' phlebotomy experience is highly desired.
• Experience working with geriatric patients is a plus.

Responsibilities

• Conduct intake with patients, measuring and recording vital signs, patient interview, and medical history; perform examinations and routine screenings, ensuring patients are informed and all questions and concerns are addressed for each procedure.
• Critically listen and engage with patients throughout appointment, ensuring needs and/or changing in patient conditions are reported to PCP, specialists, and/or other clinical personnel.
• Perform all tasks with a hyper focus on patient experience, including processing of patient phone messages, including returning calls; routing calls to other team members as appropriate; calling patients to obtain and relay pertinent information for the physician.
• Change dressings, apply bandages, remove sutures and other first aid procedures; use CPR skills, when necessary, all under physician supervision.
• Ensure compliance with OSHA safety standards and conduct accurate, legal, and ethical documentation at all times.
• Provide health coaching to a defined group of patients to support healthy lifestyle choices; follows up with coached patients via weekly calls.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED